Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Shane Salrin

Shane Salrin

Omaha,NE

Summary

Operations Specialist with over 24 years of experience in the Financial Industry providing Skillful Technical support to all levels of clientele.

Overview

15
15

+Years of professional experience

Work History

Specialist – Systems Engineer

Schwab
06.2022 - Current
  • Provide maintenance for Tidal Scheduler
  • Work with technical and business clientele to schedule batch and file transfer operations through Tidal and Control-M schedulers

Automation Engineer

TDA
09.2006 - 06.2022
  • Provide installation and maintenance for Tidal Scheduler and MOVEit applications
  • Work with technical and business clientele to schedule batch and file transfer operations

Operations Command Center Specialist

TDA
03.2001 - 06.2006
  • Provided Level 1 technical support to internal and external customers
  • Provided TDA batch and applications monitoring and escalation

Customer Service Representative

TDA
05.1999 - 03.2001
  • Provided excellent customer care for new and existing clientele
  • Provided detail explanations to customers concerning their accounts

Education

Bachelor of Arts -

Missouri State University
01.1984

Skills

  • Customer Service Expertise
  • Tidal Scheduling Expertise
  • MOVEit Application Management
  • Linux
  • A
  • HTML
  • File transfer protocols
  • PGP Encryption
  • SQL queries

Timeline

Specialist – Systems Engineer

Schwab
06.2022 - Current

Automation Engineer

TDA
09.2006 - 06.2022

Operations Command Center Specialist

TDA
03.2001 - 06.2006

Customer Service Representative

TDA
05.1999 - 03.2001

Bachelor of Arts -

Missouri State University

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Shane Salrin