Shane Tracy
Oklahoma city
Summary
Dynamic Shift Lead with a proven track record at Taco Bell, excelling in team leadership and customer service. Enhanced order accuracy and reduced wait times through effective training and process improvements. Skilled in inventory management and fostering a motivated work environment, ensuring high-quality service and safety compliance.
Overview
1
1
year of professional experience
Work History
Shift Lead
Knuckies Hoagies
03.2026 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on food preparation and safety standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
Shift Lead
Taco Bell
01.2025 - 02.2026
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Trained and mentored new team members on food preparation standards and customer service practices.
- Managed inventory levels, ensuring timely restocking of supplies for smooth operations.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Monitored food quality and presentation, maintaining high standards for customer satisfaction.
- Assisted in resolving customer complaints, fostering a positive dining experience.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
Warehouse Associate
Amazon
10.2024 - 01.2025
- Operated forklifts and pallet jacks to efficiently move inventory.
- Accurately picked, packed, and shipped customer orders within tight deadlines.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Collaborated with team members to optimize workflow and enhance productivity.
- Implemented best practices for equipment usage to reduce downtime and improve efficiency.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 100 pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
No Degree -
Bethany Highschool
4500 N Mueller AveSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff motivation
- Quality control
- Problem-solving
- Team leadership
- Sales and upselling
- Inventory counts
- Task prioritization
Timeline
Shift Lead
Knuckies Hoagies
03.2026 - Current
Shift Lead
Taco Bell
01.2025 - 02.2026
Warehouse Associate
Amazon
10.2024 - 01.2025
No Degree -
Bethany Highschool