Shane VanFossan
Lincoln,IL
Summary
Dynamic professional with extensive experience at the State of Illinois-Department of Correction, excelling in database management and customer service. Proven track record in problem-solving and team collaboration, enhancing operational efficiency and offender satisfaction. Recognized for innovative solutions and maintaining safety compliance in high-pressure environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Correctional Supply I & II
State of Illinois- Department of Correction
Lincoln, IL
01.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with offender requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached offenders and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified the needs of offenders promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Correctional Clerk II
State of Illinois- Department of Correction
Lincoln, IL
08.2020 - 01.2021
- Answered phones in a courteous manner while providing excellent customer service.
- Provided excellent customer service to ensure satisfaction.
- Scanned documents into digital formats ensuring accuracy of content.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Created memos, letters, emails, reports, presentations as requested by management.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Assisted offenders with inquiries and complaints in a professional manner.
- Organized and maintained filing systems for confidential documents.
- Maintained inventory levels of office supplies and equipment as needed.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with offenders and employees to answer questions or explain information.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Completed and mailed contracts, invoices or checks.
- Typed, formatted and edited correspondence and other documents.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
Correctional Officer
State of Illinois- Department of Correction
Lincoln, IL
07.2000 - 08.2020
- Monitored video surveillance systems to observe offender activity throughout the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Supervised offenders during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Enforced prison rules and regulations while maintaining a safe environment for offenders and staff.
- Interacted with offenders in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained order in the prison by monitoring offender behavior and intervening when necessary.
- Transported offenders between facilities or court hearings using secure vehicles equipped with restraints.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Conducted searches of offenders, cells, and prison grounds to detect contraband or illegal activities.
- Administered first aid when required due to injury or illness sustained by an offender while under supervision.
- Performed security checks on visitors entering the facility as well as on packages being delivered to offenders.
- Observed offender behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Escorted offenders within the facility, including to and from cells, medical appointments, and recreational activities.
- Maintained detailed logs of offender behavior, incidents, and daily activities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Inspected cells and other areas for contraband and safety hazards.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Maintained clear and open communications with facility areas to support safe operations.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Facilitated communication between offenders and facility staff, including relaying requests and grievances.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Processed offender intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Conducted headcounts to ensure that all offenders were accounted for.
- Instructed offenders on work detail and oversaw work-site transportation.
Receiving Clerk
Eagles Super Saver
Lincoln, IL
07.1995 - 06.2000
- Maintained accurate records of incoming deliveries according to established procedures.
- Monitored stock levels for reordering purposes based on established minimum and maximum thresholds.
- Organized warehouse storage areas by item type and category for easy access and retrieval of products.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Updated inventory records to reflect new stock levels.
- Ensured timely processing of receipts into inventory system.
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies.
- Provided assistance in physical inventories as requested by management team members.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Assisted in the loading and unloading of materials when required.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Maintained dock security and monitored entries into and exits from receiving and other secure areas.
Education
High School Diploma -
Lincoln High School
Lincoln, IL05-1995
Some College (No Degree) - Electrical Engineering
Illinois Central College
East Peoria, ILSkills
- Database management
- Software testing
- Data analysis
- Inventory management
- Report generation
- Customer service
- Problem solving
- Time management
- Record keeping
- Conflict resolution
- Equipment maintenance
- Team collaboration
- Effective communication
- Microsoft office
- Office organization
- Safety compliance
- Quality assurance
- Planning
- Organization
- Attention to detail
- Basic math
- Dependable and responsible
- First Aid/CPR
- Analytical and critical thinking
- Multitasking
Certification
- Bureau of Identification Certificate - Grade A.
Timeline
Correctional Supply I & II
State of Illinois- Department of Correction
01.2022 - Current
Correctional Clerk II
State of Illinois- Department of Correction
08.2020 - 01.2021
Correctional Officer
State of Illinois- Department of Correction
07.2000 - 08.2020
Receiving Clerk
Eagles Super Saver
07.1995 - 06.2000
High School Diploma -
Lincoln High School
Some College (No Degree) - Electrical Engineering
Illinois Central College
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