Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shanece Jones

Houston,TX

Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience

Work History

Maggianos

Server
02.2022 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

PFS

Customer Service Representative
02.2017 - 05.2020

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Lonestar College
Houston, TX

Associate of Applied Science from Business Administration And Management
05.2020

University Overview

Skills

  • Seating Assignment Preparation
  • To-Go Order Preparation
  • Check Payment Processing
  • Guest Relations Management

Timeline

Server
Maggianos
02.2022 - Current
Customer Service Representative
PFS
02.2017 - 05.2020
Lonestar College
Associate of Applied Science from Business Administration And Management
Shanece Jones