Shanee Ferrel
Elizabeth,CO
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at H&A Harrissan. Skilled in staff management and product knowledge, adept at fostering team motivation and exceeding performance goals. Demonstrates exceptional money handling and customer relations, significantly boosting efficiency and service quality.
Overview
20
20
years of professional experience
Work History
Assistant Manager
H&A Harrissan - 7-12
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Associate
Circle K
03.2021 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Handle any customer issues/concerns.
- Customer service.
- Cook and serve.
Driver
Uber Eats
04.2020 - 10.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Full Time Shopper
Instacart
01.2020 - 09.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Consistently met deadlines and quality goals for accuracy and timeliness.
CAP 2 Associate
Walmart
05.2018 - 07.2020
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency Number%.
Bagger
King Soopers
01.2005 - 08.2006
- Assisted with maintaining clean and organized store appearance.
- Bag all items from check out lanes.
- Gather carts outside
Education
Elizabeth High School
Elizabeth, COSkills
- Customer Relations
- Team motivation
- Product and service knowledge
- Money Handling
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Marketing knowledge
- Policy Enforcement
- Orientation and training
Timeline
Assistant Manager
H&A Harrissan - 7-12
01.2023 - Current
Store Associate
Circle K
03.2021 - 12.2022
Driver
Uber Eats
04.2020 - 10.2022
Full Time Shopper
Instacart
01.2020 - 09.2022
CAP 2 Associate
Walmart
05.2018 - 07.2020
Bagger
King Soopers
01.2005 - 08.2006
Elizabeth High School
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