SHANEECA FLORES-VILORIA
San Diego,California
Summary
Highly skilled and experienced Restaurant Hostess with a strong focus on customer service and guest satisfaction. Demonstrated ability to efficiently manage seating and dining flow in a high-volume restaurant. Proven track record of maintaining a professional appearance and adhering to dress code policies. Excellent problem-solving and judgment skills, with a friendly demeanor and assertiveness in handling guest requests and concerns.
Overview
1
1
year of professional experience
Work History
Hostess
Greystone Steakhouse
San Diego, CA
06.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
Restaurant Hostess
BENIHANA
San Diego, CALIFORNIA
07.2024 - 06.2025
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Monitored restaurant activity to determine seating and dining flow.
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Maintained a professional appearance at all times while adhering to the dress code policy.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Engaged with guests to maximize satisfaction with food and service.
- Answered phone calls to take reservations and address guest questions and concerns.
- Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience.
- Conversed with members and guests in outgoing and friendly manner.
- Trained new hires on best practices related to hosting duties such as greeting customers and assigning seating arrangements.
- Closed out podium at end of shift and maintained order and organization.
- Helped FOH team members, maintaining positive working relationships.
- Distributed, collected, and organized printed menus.
- Delivered and refilled beverages and addressed requests for extra condiments and place settings.
- Completed opening and closing procedures according to set standards.
- Checked restrooms for cleanliness and availability of supplies.
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.
- Answered telephones to record and confirm reservations and answer establishment questions.
- Greeted guests and seated at tables or in waiting areas.
Education
High School Diploma - undefined
Castle park high
San Diego, California06.2020
Skills
- Customer service
- Cleanliness and hygiene
- Problem-solving
- Memory retention
- Reservations coordination
- Reservation planning
- High-volume phone answering
- Phone etiquette
- Guest seating
- Greeting guests
- Active learning
- Scheduling
- Judgment and decision making
- Reading comprehension
- Assertiveness
- Friendly demeanor
- Cleaning and sanitation
Languages
Spanish
Bilingual
Timeline
Hostess
Greystone Steakhouse
06.2025 - Current
Restaurant Hostess
BENIHANA
07.2024 - 06.2025
High School Diploma - undefined
Castle park high