Shaneen Kovac
United Ground Expess
Odessa,TX
2
Languages
1
Certification
11
years of professional experience
Ramp Agent with airport ramp and customer service experience moving cargo, mail, and baggage while operating tugs, belt loaders. Supports on-time departures through safe loading, ramp inspections, and clear radio communication with flight crews and team members. Delivers orderly, safety-focused ground handling and keeps work areas clean and compliant.
Work History
Lead
1 Year 1 Month- Direct ramp agents, assign daily tasks, and manage shift operations to ensure on-time departures.
- Enforce strict safety protocols, report hazards, and verify regulatory compliance.
- Guided and parked airplanes using standard signals.
- Assisted with pushbacks and wing-walking.
- Baggage & Cargo: Loaded and sorted heavy luggage and cargo safely into aircraft bins.
- Equipment Operation: Ran belt loaders, tugs, fuel trucks, and de-icing units.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to
- new situations.
- Heavy lifting
- Customer service
- Team communication
- Ground support equipment (GSE) operation
Ramp/Cargo Agent/customer service agent
1 Year 8 Months- Loaded and unloaded cargo, mail, and baggage from aircraft using appropriate equipment and following safety protocols
- Operated ground support equipment such as tugs, belt loaders, and forklifts to transport cargo and baggage to/from aircraft
- Performed inspections of ramp areas to identify any hazards or debris that could pose a safety risk
- Collaborated with flight crew members to ensure timely departure by completing all necessary tasks efficiently
- Maintained cleanliness of work area including ramps, gates, and surrounding grounds at all times
- Communicated effectively with team members via radio communication devices for efficient coordination of tasks
- Followed company policies and procedures regarding loading/unloading processes in compliance with aviation regulations
Assistant Manager
6 Months- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Assistant Manager
6 Months- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Frozen Dairy Associate
6 Months- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Protected company inventory with well-organized and secure storage areas.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Contributed ideas on ways to improve or optimize warehousing procedures.
Truck Unloader
1 Month- Promoted safety throughout workplace and reported potential hazards in timely fashion.
- Moved items from the central storage room to the shelves for customer purchase.
- Unloaded parcels from truck with care to avoid damage.
- Assisted in navigating large loads to assigned areas.
- Handled packages in safe and meticulous manner while unloading and transporting.
- Used ladders and pallet jacks to load and unload merchandise weighing up to 50-75 pounds.
Truck Unloader/Stocker
1 Month- Promoted safety throughout workplace and reported potential hazards in timely fashion.
- Moved items from the central storage room to the shelves for customer purchase.
- Unloaded parcels from truck with care to avoid damage.
- Assisted in navigating large loads to assigned areas.
- Handled packages in safe and meticulous manner while unloading and transporting.
- Used ladders and pallet jacks to load and unload merchandise weighing up to 50-75 pounds.
Chef Assistant
2 Months- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Packaged and stored food products appropriately to ensure proper handling and preservation.
- Re-stocked, organized and arranged service and food stations.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Served shoppers promptly, courteously and professionally.
Chef Assistant
2 Months- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Packaged and stored food products appropriately to ensure proper handling and preservation.
- Re-stocked, organized and arranged service and food stations.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Served shoppers promptly, courteously and professionally.
Education
High School Diploma
High School Diploma
Skills
Staff training and development
Customer relations
Cash handling
Inventory management
Security monitoring
Materials handling
Shift supervision
Work scheduling
Loss prevention
Daily operations oversight
Certification
Driver's License
Languages
Bilingual
English
Additional Information
Authorized to work in the US for any employer
Timeline
Lead
United Ground Expess
07.2025 - CurrentRead More
Ramp/Cargo Agent/customer service agent
American airlines
10.2023 - 06.2025Read More
Assistant Manager
Family Dollar Stores Inc.
08.2019 - 02.2020Read More
Assistant Manager
Family Dollar Stores Inc.
08.2019 - 02.2020Read More
Frozen Dairy Associate
Walmart
07.2016 - 01.2017Read More
Truck Unloader
Walmart
06.2016 - 07.2016Read More
Truck Unloader/Stocker
Walmart
06.2016 - 07.2016Read More
Chef Assistant
Cork Pig And Tavern
03.2015 - 05.2015Read More
Chef Assistant
Cork Pig And Tavern
03.2015 - 05.2015Read More
Rota High School
High School Diploma
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Rota High School
High School Diploma
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