Shaneice Greely
Austin
Summary
Professional with experience in customer service and administrative support, well-prepared for front-facing roles. Strong skills in managing multi-line phone systems, scheduling, and handling guest inquiries with positive attitude. Focused on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Known for excellent communication skills, organizational abilities, and proactive approach to problem-solving.
Overview
6
6
years of professional experience
Work History
Front Desk Representative
Victory Medical
01.2021 - Current
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Managed up to 60 patient referrals daily through multi-line telephone system.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Input customer data into reservation systems and updated to reflect room changes.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Investigated and analyzed client complaints to identify and resolve issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Referral Coordinator
Victory Medical Remote
09.2024 - 03.2025
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Childcare Provider
Extend A Care
03.2019 - 01.2021
- Developed and implemented lesson plans and activities for children of various ages.
- Secured indoor and outdoor premises to protect children.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Planned and implemented engaging activities to encourage creativity and expression.
- Provided nurturing and appropriate environment for children ranging in age from 5 to 13.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Education
Some College (No Degree) -
Texas Southern University
Houston, TXHigh School Diploma - undefined
Crockett High School
Austin, TX06.2017
Skills
- Check In and Check Out Procedures
- Computer Skills
- Phone and Email Etiquette
- Decision Making
- Records Management
- Inquiry Response
- Problem-Solving
- Payment Collection
- Customer Service
- Multi-Line Phone Systems
- Scheduling appointments
- Documentation
Languages
English
Full Professional
Timeline
Referral Coordinator
Victory Medical Remote
09.2024 - 03.2025
Front Desk Representative
Victory Medical
01.2021 - Current
Childcare Provider
Extend A Care
03.2019 - 01.2021
High School Diploma - undefined
Crockett High School
Some College (No Degree) -
Texas Southern University
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