Shaneice Plaza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented sales worker who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Team player that is committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Specialist
Verizon Wireless
Springfield, PA
10.2023 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed effective improvement plans in alignment with goals and specifications.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Expert
T-Mobile
Woodlyn, PA
09.2022 - 10.2023
- Created and implemented sales strategies to surpass company targets.
- Educated customers about product features and benefits to help them pick the best option.
- Retained excellent customer satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
Business Expert
AT&T
Springfield, PA
02.2018 - 07.2022
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Chester High School
06.2018
Medical Assistant
All State Career
01.2019
Skills
- Problem-Solving Strengths
- Upselling Techniques
- Product Promotion
- Emotional Intelligence
- Purchase Agreements
- Inside and Outside Sales
- Business Partnerships
- Maintaining Clean Work Areas
Timeline
Specialist
Verizon Wireless
10.2023 - Current
Sales Expert
T-Mobile
09.2022 - 10.2023
Business Expert
AT&T
02.2018 - 07.2022
Chester High School
Medical Assistant
All State Career