Shaneice Robinson
Winona,MS
Summary
Accomplished Manager with a proven track record at Walmart, enhancing customer satisfaction and team performance through strategic planning and staff development. Expert in sales growth and policy enforcement, demonstrating exceptional delegation capabilities and a customer service focus. Achieved significant improvements in service quality and profitability, embodying a goal-oriented approach with a blend of hard and soft skills.
Overview
10
10
years of professional experience
Work History
Manager on Duty
Walmart
Grenada, MS
01.2021 - 08.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Cspire Wireless
Memphis, TN
10.2018 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Berkshire Hathaway
Remote
10.2014 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Winona High School
Winona, MSAssociate Of Applied Business - Business Administration
Holmes Community College
Grenada, MSSkills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Scheduling proficiency
- Policy Enforcement
- Staff Management
- Goal-Oriented
- Strategic Planning
Timeline
Manager on Duty
Walmart
01.2021 - 08.2024
Assistant Manager
Cspire Wireless
10.2018 - 07.2024
Customer Service Representative
Berkshire Hathaway
10.2014 - 10.2018
High School Diploma -
Winona High School
Associate Of Applied Business - Business Administration
Holmes Community College