Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaneka Howard

Kinston,NC

Summary

Professional with experience in patient scheduling and adherence to HIPAA regulations, ensuring the confidentiality of patient information. Demonstrated ability to manage patient flow effectively while maintaining a professional demeanor in greeting visitors. Responsibilities included preparing examination rooms, ordering medical supplies, and collecting specimens for laboratory testing, contributing to a streamlined clinical environment. Proficient in measuring vital signs and taking medical histories to facilitate thorough patient examinations.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Brier Creek
, NC
06.2024 - Current
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Collected samples from patients for laboratory testing purposes.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.

Customer Service Representative

Conduent
Florham Park, New Jersey
01.2022 - 06.2024
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Medical Office Administrator

Wayne Community College
Goldsboro, NC
12-2024

Skills

  • Patient scheduling
  • HIPAA compliance
  • Communication skills
  • Payment collection
  • Specimens collection and processing
  • Appointment setting
  • Specimen labeling

Timeline

Medical Assistant

Brier Creek
06.2024 - Current

Customer Service Representative

Conduent
01.2022 - 06.2024

Medical Office Administrator

Wayne Community College
Shaneka Howard