Shaneka Turner
Chester,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Maxiumus
Richmind, Va.
09/13/23 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Warehouse Associate
Walmart Distrubution
Sutherland, Virginia
03.2019 - 12.2022
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Performed cycle counts to ensure accuracy of inventory levels.
- Maintained accurate inventory records through manual and computerized systems.
- Resolved discrepancies between physical count results and system generated reports.
- Handled hazardous materials safely following prescribed regulations.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
Order Selector
Aldi Warehouse
Petersburg, Virginia
10.2019 - 08.2022
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Organized stock on shelves according to predetermined sequence.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Stayed abreast of new developments in warehouse operations technologies and processes.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
Warehouse Associate
Boars Head Provisions Co
Peterburg, VA
01.2009 - 06.2015
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Performed cycle counts to ensure accuracy of inventory levels.
- Maintained accurate inventory records through manual and computerized systems.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
Customer Service Representative
Maximus
Chester, Virginia
01.2005 - 07.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Care Representative
StarTek
Petersburg, Va.
01.2002 - 07.2008
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
High School Diploma -
Sussex Central High School
Stony Creek, VA06-1996
Some College (No Degree) - Medical Assistant
Bryant And Stratton College
Getzville, NYAffiliations
- Senior Class President
- Drum Major
- Dance team at my church ministry
Accomplishments
- Senior Class President (High School)
- Drum Major (High School Marching Band)
Timeline
Order Selector
Aldi Warehouse
10.2019 - 08.2022
Warehouse Associate
Walmart Distrubution
03.2019 - 12.2022
Warehouse Associate
Boars Head Provisions Co
01.2009 - 06.2015
Customer Service Representative
Maximus
01.2005 - 07.2009
Customer Care Representative
StarTek
01.2002 - 07.2008
Customer Service Representative
Maxiumus
09/13/23 - Current
High School Diploma -
Sussex Central High School
Some College (No Degree) - Medical Assistant
Bryant And Stratton College
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