Shanele Harden
Houston,USA
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Southwest Airlines
Houston, TX
03.2023 - 04.2025
- Assisted with onboarding of new employees by providing information packets and training materials.
- Conducted research projects as requested by management team.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Answered phones and routed calls to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
Customer Service Manager
Safeway
Sacramento, CA
04.2013 - 01.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Uphold strict quality control policies and procedures during customer interactions.
Education
GED -
Elk Grove Adult & Community Education
Sacramento, CA01.2009
Skills
- Customer service
- Communication skills
- Team collaboration
- Problem solving
- Microsoft Access
- Bookkeeping
Timeline
Administrative Coordinator
Southwest Airlines
03.2023 - 04.2025
Customer Service Manager
Safeway
04.2013 - 01.2023
GED -
Elk Grove Adult & Community Education