Shanell Patton
Chicago,IL
Summary
Experienced customer service professional with strong communication, and problem- solving, and organizational skills. Skilled assisting customer, handling transactions, resolving concerns, and providing friendly, efficient service. Committed to customer satisfaction and maintaining a positive customer experience.
Overview
22
22
years of professional experience
Work History
Cashier/Customer Service
Home Depot
Chicago, Illinois
05.2004 - Current
- Provided excellent customer service by answering questions, resolving concerns, and assisting customers with their needs.
- Communicated professionally with customers in person and over the phone.
- Processed customer transactions, handled payments, and maintained accurate records.
- Resolved customer complaints in a calm, respectful, and professional manner.
- Managed multiple tasks while maintaining accuracy and efficiency.
- Maintained positive customer relationships by providing timely and reliable assistance.
- Worked collaboratively with team members to ensure smooth daily operations.
- Protected confidential customer information and followed company policies.
- Assisted customers with product selection and store navigation
- Maintained clean service areas and followed safety procedures
Patient Service Representative
Lorretta Hospital
Chicago, Illinois
09.2013 - 02.2019
- Assisted patients and visitors with questions, appointments, and general inquiries.
- Answered telephone calls and directed them to the appropriate department.
- scheduled appointments and maintained accurate patient records.
- Provided excellent customer service while maintaining a professional and welcoming environment.
- Communicated with nurses, doctors, and other healthcare staff to support daily operations.
- Maintained patient confidentiality and handled sensitive information according to hospital policies.
- Helped coordinate patient services to ensure efficient daily operations.
- Demonstrated strong communication, organization, and problems-solving skills.
Education
High School Diploma -
Eudora High School
Eudora, AR05-2000
Some College (No Degree) -
Universit of Arkansas At Monticello
Monticello, ARSkills
- Customer service
- Payment processing
- Records management
- Front desk operations
- Patient registration
- Appointment scheduling
- Problem solving
- Client relationship building
- Excellent communication
- Multitasking and organization
Timeline
Patient Service Representative
Lorretta Hospital
09.2013 - 02.2019
Cashier/Customer Service
Home Depot
05.2004 - Current
High School Diploma -
Eudora High School
Some College (No Degree) -
Universit of Arkansas At Monticello