Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Shanelle Newton

Summary

Dedicated and patient centered LVN offers 20 years of nursing experience performing patient care in a large variety of settings, and aptitude executing HEDIS abstractions and utilization reviews. Possesses stellar communication skills in building collaborative relationships with physicians' offices and healthcare teams. Demonstrates leadership and knowledge when training and overseeing staff. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

20
20
years of professional experience

Work History

Operations Manager

01.2022 - Current
  • Long-term planning to create initiatives that further the company's overall goals
  • Supervising a staff of 100 employees in office and in the field
  • Providing exemplary organization skills needed to retain pharmacy and private client contracts
  • Communicating with senior officials regarding shifting company priorities and projects
  • Recruiting and hiring of staff
  • Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
  • Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
  • Management of fiscal reports

Client Care Supervisor

LPN
01.2021 - 01.2022
  • Management over all non-clinical staffing schedulers and clinical staff
  • Responsible for intake processes and acceptance of referrals, according to best qualified field staff available
  • Confirmation of all physician orders in accordance with P.O.C's and current authorizations
  • Receives and coordinates home care referrals
  • Assigns qualified personnel competent to work the case, including cancellations
  • Counseling field employees involving violation of clinical matters
  • Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution

LPN, Care Coach

OnTrak Inc
01.2020 - 01.2021
  • Responsible for engagement, enrollment and coordination of care to improve the health and life of members enrolled
  • Utilizing existing clinical and functional assessments of client progress
  • Utilizing Motivational Interviewing to engage members
  • Providing member enhancement through management of care
  • Usage of the Ontrak treatment and eOnTrak electronic documentation platform
  • Providing care avoidant members with tools needed to reduce utilization.

LPN, Intake Coordinator

Care First Home Health
01.2019 - 01.2020
  • Managing all aspects of the patient intake process including and prioritizing referrals from home health care providers
  • Ensuring eligibility, entering client data and accepting or denying home health referrals
  • Utilizing multiple EMR systems simultaneously and effectively
  • Assisting Account Executives with PDGM and OASIS guidelines
  • Communicating with Physicians and Case Mangers regarding patient needs once assessed
  • Reviewing and processing requests for authorization

Message Nurse

LVN, HealthCare
01.2019 - 01.2020
  • Delivering Nurse advice and symptom management to patients via telecommunications and Clinic Visits
  • Providing Continued education to Medical Assistants in accordance with PM and Nursing Supervisors
  • Organizing educational huddles for MA staff in accordance with new measures and protocols
  • Completing Quality Control/Assurance Audits For back office clinical department
  • Demonstrating new medical technologies issued from Corporate headquarters to providers
  • Reviewing and processing requests for authorization

LVN
01.2019 - 01.2020
  • HEDIS Abstractor | Health Data Vision, Perform HEDIS electronic and paper medical record reviews, according to NCQA HEDIS specifications for ~30-50 charts daily
  • Apply organization and detail-oriented skills in collecting and abstracting required data from providers
  • Implement HEDIS reviews utilizing live software
  • Copy chart documentation as a backup procedure
  • Reviewing and processing requests for authorization

School Nurse

LVN, Torrance Unified School District
01.2016 - 01.2018
  • Provided tube feedings, medication, and treatments per physician's orders
  • Provide students with nursing care, including medication administration and injections, glucose testing, wound care, tube feedings, and tracheostomy suctioning
  • Maintain thorough documentation of services rendered
  • Educate school personnel in the medical care of students
  • LVN, HEDIS Abstractor | CalOptima 2018
  • Delivered HEDIS medical record review, including collecting data from physicians, reviewing medical charts, copying chart documentation, and facilitating the abstraction process
  • Reviewed on average ~50 charts per eight-hour shift
  • Worked with HEDIS department in preparing for the NCQA audit
  • Reviewing and processing requests for authorization

Message Nurse

LVN, Molina Healthcare
01.2015 - 01.2017
  • Delivered nurse advice in accordance with nursing measures for Molina Healthcare patients with Ohio medical plans
  • Demonstrated stellar customer service when assisting members and responding to concerns and questions over the phone
  • Gathered, verified, and insured accurate member information in a high-volume environment
  • Provided quality assurance though Team Health
  • Utilized QNXT/LVM in verifying membership.

LVN, Private Duty

Oxford HealthCare
01.2014 - 01.2015
  • Provided shift care per physician orders for pediatric patients in need of 24 hour nursing care
  • Gathered patient information for an accurate patient assessment and implemented plans of care
  • Educated patients and families in use of medications and patient-specific health care
  • Assisted with treatments and administered medication
  • Executed medical records review to ensure the best possible patient care.

Lead LVN II

Float | Kaiser Permanente
01.2007 - 01.2013
  • Served as Lead Float Nurse providing care in Pediatric, Internal Medicine, OB/GYN, Pulmonary, Occupational medicine and Nurse Advice Line
  • Worked in several departments, including Infectious Diseases, Nurse Education, Ortho, Pediatrics, Internal Medicine, and Pulmonary
  • Served as a key contributor at care plan meetings
  • Maintained Quality Assurance to ensure excellent staff performance and patient care
  • Administered drug screening, B.A
  • Alcohol testing, patient care, employee health clearances, and appointment scheduling
  • Served as an assistant in helping physicians with procedures.

LVN, Field

Vitas Healthcare
01.2005 - 01.2007
  • Cared for chronically ill and end of life patients, complying with all policies and procedures and reporting directly to the physician or RN
  • Demonstrated a compassionate nature when interacting with, and educating patients and family members
  • Administered medications and treatments and observed patient for changes in condition
  • Served as a presenter at care plan meeting.

Lead LVN

Harbor Health Care
01.2003 - 01.2005
  • Oversaw fifteen developmentally and intellectually disabled client's per physicians plan of care
  • Recorded vital signs, performed wound care, administered medications, and facilitated patient assessments
  • Oversaw and scheduled assignments for ten staff members
  • Transported patients to appointments
  • Coordinated monthly in-service for care staff.

Education

B.S - Applied Management

Grand Canyon University
Phoenix, AZ
12.2022

Licensed Vocational Nursing - Nursing

St Francis Career College
Lynwood, CA
11.2001

Skills

  • Budget Development and Management
  • Policy Development and Enforcement
  • Staff Management
  • Labor Relations
  • Team Leadership
  • Program Optimization
  • Maintaining Compliance
  • Performance Monitoring and Evaluation
  • Customer Service
  • Staff Training
  • Finance and Accounting Oversight
  • Planning and Implementation
  • Records Organization and Management

Timeline

Operations Manager

01.2022 - Current

Client Care Supervisor

LPN
01.2021 - 01.2022

LPN, Care Coach

OnTrak Inc
01.2020 - 01.2021

LPN, Intake Coordinator

Care First Home Health
01.2019 - 01.2020

Message Nurse

LVN, HealthCare
01.2019 - 01.2020

LVN
01.2019 - 01.2020

School Nurse

LVN, Torrance Unified School District
01.2016 - 01.2018

Message Nurse

LVN, Molina Healthcare
01.2015 - 01.2017

LVN, Private Duty

Oxford HealthCare
01.2014 - 01.2015

Lead LVN II

Float | Kaiser Permanente
01.2007 - 01.2013

LVN, Field

Vitas Healthcare
01.2005 - 01.2007

Lead LVN

Harbor Health Care
01.2003 - 01.2005

B.S - Applied Management

Grand Canyon University

Licensed Vocational Nursing - Nursing

St Francis Career College
Shanelle Newton