Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
01.2018 - Current
Address and remedy all client or team member issues
Provide support to entire staff
Hire and coach new and existing team members
Responsible for performance metrics
Coordinate with Veterinarians to provide access to care for pets
Manage expenses
Drive wellness plans
Work and maintain reports
Motivate and challenge team members to achieve monthly budget and goals
Coordinate with other offices to provide staffing needs
Manage daily practice operations to optimize appointment scheduling, access to care, and overall productivity
Office Manager
Aspen Dental
05.2010 - 12.2017
Hired and coached new and existing team members
Responsible for performance metrics
Resolved patient satisfaction issues and inquiries
Coordinated with Clinicians to provide access to care for patients
Managed office expenses
Consulted patients and helped them overcome barriers to care
Applied patients for financing
Worked and maintained reports
Motivated and challenged team members to achieve monthly budget and goals
Coordinated with other offices to provide staffing needs
Patient Service Representative
Trained PSRs for the region and other locations
Conducted monthly PSR conference calls for the Columbus region
Created and maintained patient charts
Verified patients insurance
Answered incoming and made out going patient related calls
Completed daily reports
Assisted with billing inquires
Ensured productive patient scheduling
Human Resources/Receptionist/Accounts Payable
Brainin Advance Industries
05.2002 - 05.2010
Managed accounts payable
Handled inquiries from vendors about invoices
Ran end of month reports
Completed new customer credit checks
Managed personnel files for new hires and existing employees
Coordinated all employee benefits
Invoiced customers and created purchase orders
Shipping Supervisor
Negotiated discounted rates for freight with truck lines
Trained and supervised employees
Maintained product inventory/improved accuracy
Met on time delivery goals
Reduced customer complaints/returns to almost non-existent
Improved rapport with vendors
Education
Associate of Applied Science - Accounting
Miami University
Hamilton, Oh
01-2009
Skills
HIPAA and OSHA regulations
Staff management
Managing medical practices
Policy implementation
Schedule management
Staff development
Timeline
Practice Manager
Banfield Pet Hospital
01.2018 - Current
Office Manager
Aspen Dental
05.2010 - 12.2017
Human Resources/Receptionist/Accounts Payable
Brainin Advance Industries
05.2002 - 05.2010
Associate of Applied Science - Accounting
Miami University
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