Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanen Rogers

Hamilton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Practice Manager

Banfield Pet Hospital
01.2018 - Current
  • Address and remedy all client or team member issues
  • Provide support to entire staff
  • Hire and coach new and existing team members
  • Responsible for performance metrics
  • Coordinate with Veterinarians to provide access to care for pets
  • Manage expenses
  • Drive wellness plans
  • Work and maintain reports
  • Motivate and challenge team members to achieve monthly budget and goals
  • Coordinate with other offices to provide staffing needs
  • Manage daily practice operations to optimize appointment scheduling, access to care, and overall productivity

Office Manager

Aspen Dental
05.2010 - 12.2017
  • Hired and coached new and existing team members
  • Responsible for performance metrics
  • Resolved patient satisfaction issues and inquiries
  • Coordinated with Clinicians to provide access to care for patients
  • Managed office expenses
  • Consulted patients and helped them overcome barriers to care
  • Applied patients for financing
  • Worked and maintained reports
  • Motivated and challenged team members to achieve monthly budget and goals
  • Coordinated with other offices to provide staffing needs
Patient Service Representative
  • Trained PSRs for the region and other locations
  • Conducted monthly PSR conference calls for the Columbus region
  • Created and maintained patient charts
  • Verified patients insurance
  • Answered incoming and made out going patient related calls
  • Completed daily reports
  • Assisted with billing inquires
  • Ensured productive patient scheduling

Human Resources/Receptionist/Accounts Payable

Brainin Advance Industries
05.2002 - 05.2010
  • Managed accounts payable
  • Handled inquiries from vendors about invoices
  • Ran end of month reports
  • Completed new customer credit checks
  • Managed personnel files for new hires and existing employees
  • Coordinated all employee benefits
  • Invoiced customers and created purchase orders
Shipping Supervisor
  • Negotiated discounted rates for freight with truck lines
  • Trained and supervised employees
  • Maintained product inventory/improved accuracy
  • Met on time delivery goals
  • Reduced customer complaints/returns to almost non-existent
  • Improved rapport with vendors

Education

Associate of Applied Science - Accounting

Miami University
Hamilton, Oh
01-2009

Skills

  • HIPAA and OSHA regulations
  • Staff management
  • Managing medical practices
  • Policy implementation
  • Schedule management
  • Staff development

Timeline

Practice Manager

Banfield Pet Hospital
01.2018 - Current

Office Manager

Aspen Dental
05.2010 - 12.2017

Human Resources/Receptionist/Accounts Payable

Brainin Advance Industries
05.2002 - 05.2010

Associate of Applied Science - Accounting

Miami University
Shanen Rogers