Shanen Rogers
Hamilton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
01.2018 - Current
- Address and remedy all client or team member issues
- Provide support to entire staff
- Hire and coach new and existing team members
- Responsible for performance metrics
- Coordinate with Veterinarians to provide access to care for pets
- Manage expenses
- Drive wellness plans
- Work and maintain reports
- Motivate and challenge team members to achieve monthly budget and goals
- Coordinate with other offices to provide staffing needs
- Manage daily practice operations to optimize appointment scheduling, access to care, and overall productivity
Office Manager
Aspen Dental
05.2010 - 12.2017
- Hired and coached new and existing team members
- Responsible for performance metrics
- Resolved patient satisfaction issues and inquiries
- Coordinated with Clinicians to provide access to care for patients
- Managed office expenses
- Consulted patients and helped them overcome barriers to care
- Applied patients for financing
- Worked and maintained reports
- Motivated and challenged team members to achieve monthly budget and goals
- Coordinated with other offices to provide staffing needs
- Trained PSRs for the region and other locations
- Conducted monthly PSR conference calls for the Columbus region
- Created and maintained patient charts
- Verified patients insurance
- Answered incoming and made out going patient related calls
- Completed daily reports
- Assisted with billing inquires
- Ensured productive patient scheduling
Human Resources/Receptionist/Accounts Payable
Brainin Advance Industries
05.2002 - 05.2010
- Managed accounts payable
- Handled inquiries from vendors about invoices
- Ran end of month reports
- Completed new customer credit checks
- Managed personnel files for new hires and existing employees
- Coordinated all employee benefits
- Invoiced customers and created purchase orders
- Negotiated discounted rates for freight with truck lines
- Trained and supervised employees
- Maintained product inventory/improved accuracy
- Met on time delivery goals
- Reduced customer complaints/returns to almost non-existent
- Improved rapport with vendors
Education
Associate of Applied Science - Accounting
Miami University
Hamilton, Oh01-2009
Skills
- HIPAA and OSHA regulations
- Staff management
- Managing medical practices
- Policy implementation
- Schedule management
- Staff development
Timeline
Practice Manager
Banfield Pet Hospital
01.2018 - Current
Office Manager
Aspen Dental
05.2010 - 12.2017
Human Resources/Receptionist/Accounts Payable
Brainin Advance Industries
05.2002 - 05.2010
Associate of Applied Science - Accounting
Miami University
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