Shanette Patterson
Lillington,NC
Summary
Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs. Bringing 2 years of Experience
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good Problem-solving abilities.
Overview
18
18
years of professional experience
Work History
ASSOCIATE, Pit Driver, LA, LT, Problem Solver
Amazon RDU2
Smithfield , NC
02.2024 - Current
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Unload Trucks
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Used handheld scanners to key in data for packages.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Trained new employees regarding warehouse procedures and standards.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Secured loads on pallets to minimize damage and worker injuries.
- Scheduled or performed needed maintenance on equipment to promote longevity of use.
- Communicated with team members to coordinate efficient and accurate movements.
- Positioned lifting devices to secure material or products for transport to designated areas.
- Moved levers or controls of lifting devices to load, unload or stack material.
- Relocated goods from dock area to appropriate storage locations.
- Organized new hires performance and enrichment activities to facilitate learning.
- Train new hires one-on-one to help progress through program.
- Maintained professionality and efficiency while working closely with leadership.
- Kept new hires safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Devised special strategies for reinforcing material or skills based on needs, interests and abilities of new hires.
- Monitored production line to watch for pile-ups or jams.
- Used established assembly instructions to complete jobs.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Demonstrated proper work practices to accomplish key performance indicators.
- Removed foreign material and non-standard products from equipment to maintain proper functioning.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Applied systematic processes to find easier routes to solution.
- Reduced conflict and divisive behaviors to reach productive solutions.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Leveraged combination of skills to identify issues and determine underlying causes.
- Engaged in problem-solving dialogue to assess for additional resources available.
- Shared information and resources to support problem-solving strategy.
- Prevented key account losses by researching discrepancies and correcting problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Asst. Store Manager
Citi Trendz
Dunn, North Carolina
10.2021 - 02.2024
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
SAFETY COORDINATOR
Pilgrim's Pride
Sanford, NC
10.2020 - 03.2021
- Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques
- Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines
- Developed company safety plans to reduce safety problems and associated expenses.
KEY HOLDER
Dollar General
Lillington, NC
05.2020 - 09.2020
- Performed, supported and supervised store opening and closing procedures including bank deposits and securing store
- Compiled weekly monetary reports and records for store managers
- Accomplished sales goals by engaging customers, providing exemplary service and promoting special items
- Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment
- Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Assistant Manager
Maxway
Lillington, NC
10.2019 - 05.2020
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
- Greeted clients, assisting operations by performing entrance interview tasks to determine need
- Handled data entry tasks with high levels of speed and accuracy
- Maintained positive working relationship with fellow staff and management.
TELLER
BB&T
Wilmington, NC
04.2006 - 07.2007
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Entered member transaction data into online banking software
- Opened new customer accounts, including checking, savings and lines of credit
- Maintained confidentiality of bank records and client information
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Adhered to financial services security and audit procedures
- Directed specific questions to appropriate branch personnel
- Balanced daily cash deposits and vault inventory with zero error rate
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Prepared official checks for customer and internal bank needs.
Education
Associate of Applied Science - Cosmetology
Central Carolina Community College
Sanford, NC05.2013
Skills
- Leadership
- Problem Solving
- Teamwork
- Flexible and Adaptable
- Decision-Making
- Organizational Skills
- Dependable and Responsible
- Communication Skills
- Organization and Time Management
- Good verbal skills
- Attentive
Timeline
ASSOCIATE, Pit Driver, LA, LT, Problem Solver
Amazon RDU2
02.2024 - Current
Asst. Store Manager
Citi Trendz
10.2021 - 02.2024
SAFETY COORDINATOR
Pilgrim's Pride
10.2020 - 03.2021
KEY HOLDER
Dollar General
05.2020 - 09.2020
Assistant Manager
Maxway
10.2019 - 05.2020
TELLER
BB&T
04.2006 - 07.2007
Associate of Applied Science - Cosmetology
Central Carolina Community College