Shanevia Gaskins
Lake City,SC
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
Work History
Sales Associate
Teleperformance USA
Columbia, SC
01.2024 - Current
- Handle incoming customer inquires through varies communication (phones, email, chat)
- Resolve customer complaints and escalated complex issues to the proper departments.
- Giving customers information about product and service, take orders, process returns.
Customer Service Representative
Sykes Enterprises, Incorporated
Columbia, SC
03.2022 - 12.2023
- Make outbound calls for sales recommendations and negotiation..
- Manage large volume of customer calls in a friendly and courteous manner Assist.
- Assist directly or route customers to the personnel for help.
- Multitasking through multiple computer software programs while interacting with customers.
Healthcare Customer Service Representative
Blue Cross and Blue Shield
Florence, SC
12.2021 - 07.2022
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
Customer Service Supervisor
Conduent Call Center
Columbia, SC
06.2019 - 11.2021
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Maintained accurate records of customer interactions for future reference.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Sales Associate
Walmart
Florence , SC
02.2018 - 04.2019
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Lake City High School
Lake City, SC05-2021
Some College (No Degree) -
Florence Darlington Tech
Florence, SCSkills
- Sales Development
- Product Sales
- excellent communication
- positive attitude
- customer service
- companionship
Timeline
Sales Associate
Teleperformance USA
01.2024 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
03.2022 - 12.2023
Healthcare Customer Service Representative
Blue Cross and Blue Shield
12.2021 - 07.2022
Customer Service Supervisor
Conduent Call Center
06.2019 - 11.2021
Sales Associate
Walmart
02.2018 - 04.2019
High School Diploma -
Lake City High School
Some College (No Degree) -
Florence Darlington Tech
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