Shani Gonzalez
Mission,TX
Summary
Dynamic customer service professional with a proven track record at Elevance Health, enhancing customer satisfaction through effective conflict resolution and exceptional communication skills. Known for integrity and a strong work ethic, I excel in problem-solving and fostering lasting client relationships, ensuring a positive experience for every customer.
Overview
5
5
years of professional experience
Work History
Cashier
Chick-fil-A
McAllen, TX
02.2022 - 12.2025
- Processed transactions efficiently using point-of-sale systems.
- Provided excellent customer service to enhance shopping experience.
- Assisted with inventory management and restocking shelves.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions accurately.
- Resolved customer inquiries and complaints promptly.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service
Elevance Health
Houston, TX
06.2021 - 02.2022
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Worked with customer service to handle escalated customer issues.
- Assessed and resolved customer service problems and executed solutions.
- Developed lasting relationships with clients through exceptional customer service skills.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Greeted customers and provided outstanding customer service.
- Maintained standards of quality, timeliness, productivity and customer service.
Education
High School Diploma -
Rio Grande City Hight School
Rio Grande City, TXSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Customer service excellence
Cash register operation
Written and verbal communication
Professionalism and courtesy
Conflict resolution
Problem-solving
Honest and dependable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Chick-fil-A
02.2022 - 12.2025
Customer Service
Elevance Health
06.2021 - 02.2022
High School Diploma -
Rio Grande City Hight School