Shani Ritch
Apple River,IL
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
20
20
years of professional experience
Work History
Clerk
United States Post Office
Stockton, IL
12.2021 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and oversight of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Assisted in budget preparation to ensure financial efficiency within the department.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
Self Employed
Owner-Operator
Apple River, IL
09.2017 - 02.2020
- Oversaw inventory management, optimizing stock levels to reduce waste.
- Implemented cost control measures that improved profitability margins.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Managed day-to-day business operations.
- Developed loyal customer base by providing excellent customer service.
Arts and Craft Vendor
Owner-Operator
Apple River, IL
02.2010 - 04.2016
- Set up displays and signage to attract customers and boost sales.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed accounts payable and receivable processes to maintain accurate financial records.
Teller
Citizens State Bank
Lena, IL
01.2007 - 03.2010
- Processed customer transactions efficiently using advanced banking software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Business/Accounting
Highland Community College
Freeport, ILSkills
- Document management
- Database entry
- Administrative support
- Financial reporting
- Customer service
- Financial reconciliation
- Telephone etiquette
Timeline
Clerk
United States Post Office
12.2021 - Current
Self Employed
Owner-Operator
09.2017 - 02.2020
Arts and Craft Vendor
Owner-Operator
02.2010 - 04.2016
Teller
Citizens State Bank
01.2007 - 03.2010
Business/Accounting
Highland Community College