Shani Settles
Cleveland,OH
Summary
Administrative Assistant with excellent experience in Communicates with internal and external stakeholders to provide and verify information, scheduling appointments, drug assessments, ordering and maintaining office supplies. Valuable experience in documenting case records to maintain accurate and confidential client records. Hands-on experience in processing, monitoring, reviewing, and communicating case status and changing that to clients, their families to gather information for use in determining benefit eligibility. Proficient in obtaining, verifying, and calculating income and resourcing to determine client financial eligibility for social services. Expertise in handling official and confidential correspondence. Good experience in speaking with the public, both face-to-face and on the phone to address questions and concerns.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Step Forward
Cleveland, OH
12.2023 - 04.2024
- Reviewed applications to verify client information and resolve discrepancies.
- Entered client information and files into databases for further review and tracking.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Analyzed financial information provided by applicants to verify income levels.
Navigation Specialist
United Way
Cleveland, OH
11.2022 - 08.2023
- Continue to serve as lifelines for those in need of support across Cuyahoga and Geauga counties
- Housing/Shelter, Utility Assistance, Health Care and Mental Health, Education, Employment, and Income Support/Assistance, Food
Eligibility Specialist
Cuyahoga County Job & Family Services
Cleveland, OH
07.2017 - 01.2020
- Obtains, verifies, and calculates income and resources to determine client financial eligibility for social services
- Processes, monitors, reviews, and communicates case status and changes to clients, their families to gather information for use in determining benefit eligibility
- Documents case records to maintain accurate and confidential client records
- Communicates with internal and external stakeholders to provide and verify information.
Texas Work Advisor I/Administrative Assistant
Health & Human Services
Denton, TX
11.2015 - 12.2016
- Obtains, verifies, and calculates income and resources to determine client financial eligibility for social services
- Processes, monitors, reviews, and communicates case status and changes to clients, their families to gather information for use in determining benefit eligibility
- Documents case records to maintain accurate and confidential client records
- Communicates with internal and external stakeholders to provide and verify information.
Mental Health Specialist
Beech Brook
Pepper Pike, OH
04.2014 - 11.2015
- Partner with treatment team in the implementation & evaluation of individual ISP's
- Assist children with daily living skills
- Utilize proper crisis intervention skills with a strong emphasis on verbal de-escalation
- Complete paperwork which documents the youth's progress in treatment.
Administrative Assistant
Cuyahoga County Children & Family Services
Cleveland, OH
05.2013 - 11.2015
- Handle official and confidential correspondence
- Speak with the public, both face-to-face and on the phone to address questions and concerns
- Prepare and maintain client cases including entry of new clients and file maintenance of current clients
- Schedule appointments, schedule drug assessments, order and maintain office supplies.
Clerical Aide
Cuyahoga County Jobs & Family Service
Cleveland, OH
01.2004 - 01.2012
- Review data for accuracy, conformity, and completeness according to established standards
- Handle official and confidential correspondence
- Speak with the public, both face-to-face and on the phone to address questions and concerns
- Prepare and maintain client cases including entry of new clients and file maintenance of current clients
- Explained program services and requirements.
Education
Criminal Justice/Juvenile Justice -
Argosy University
Skills
- Administrative
- Customer Service
- Confidentiality
- Call Center
- Compass Capture
- CRISE
- Personal Computers
- Fax Machine
- Copier
- Scanner
- Microsoft Office XP Suite including Word, Outlook, Excel, Power Point, and Access
- Documentation and paperwork
- Applicant support and service
- Policy Interpretation
- Public assistance programs
- Data Entry
Certification
- Software Training, Tech Training, Cleveland, OH
- Therapeutic Crisis Intervention Training
- Icase Trained
Timeline
Eligibility Specialist
Step Forward
12.2023 - 04.2024
Navigation Specialist
United Way
11.2022 - 08.2023
Eligibility Specialist
Cuyahoga County Job & Family Services
07.2017 - 01.2020
Texas Work Advisor I/Administrative Assistant
Health & Human Services
11.2015 - 12.2016
Mental Health Specialist
Beech Brook
04.2014 - 11.2015
Administrative Assistant
Cuyahoga County Children & Family Services
05.2013 - 11.2015
Clerical Aide
Cuyahoga County Jobs & Family Service
01.2004 - 01.2012
Criminal Justice/Juvenile Justice -
Argosy University
- Software Training, Tech Training, Cleveland, OH
- Therapeutic Crisis Intervention Training
- Icase Trained
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