Shania Bennett

I am in charge of the front end, and making sure shifts run smoothly and efficiently for the managers. I'm also in charge of helping cashiers with any money problems, along with working customer service and assisting customers with concerns or problems.

• Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
• Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
• Enhanced customer satisfaction by providing efficient and accurate transactions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.