Shania Espinal
Lawrence,MA
Summary
4 year experience as a bookseller working at Barnes and Noble, as well as 2 years experience working at a non-profit organization.
Background in book processing and track record of maintaining organized and efficient inventory systems. Adept at handling volume of tasks, including cataloging, physically and electronically, as well as shelving and managing program records. Experience in utilizing cataloging software and ensuring accurate data entry, contributing to seamless operations.
Overview
6
6
years of professional experience
Work History
Monorom Family Support Program Assistant
Cambodian Mutual Assistance Association
11.2022 - Current
- Company Overview: A Non-profit organization committed to uplifting families and individuals in need. The Monorom Family Support Program has been serving families with special needs children and adults since 1987
- Assisted with case management, counseling, transportation to medical appointments, and recreational and educational opportunities
- Completed data entry on a day to day basis
- Established rapport with clients through customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
Bookseller
Barnes & Noble
11.2018 - 11.2022
- Replenished stock of shelves and organized bookstore daily, organized store merchandise racks and displays to promote a visually appealing environment.
- Assisted customers with locating books
- Processed customer purchases and returns
- Placed book orders for customers upon request
- Provided sale support in a high-volume department store
- Welcomed each customer to the store and offered assistance as needed
- Assisted management in creating eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Answered multiple inbound customer calls aiming to minimize wait times and fully answering customer questions
Education
Middlesex Community College - Animation
Middlesex Community College
Lowell, MA12-2028
High school diploma -
Lowell High School
Lowell, MA06.2020
Skills
- Experienced Customer Service Skills
- Strong organizational abilities
- Accurate typing and keyboarding skills
- Teamwork and collaboration
- Experience with stocking and inventory
- Detail oriented
- Using Google Sheets, Docs, as well as other Google softwares
- Organizing and coordinating events
- Data entry
- Store organization
- Reading comprehension
- Book categorization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Monorom Family Support Program Assistant
Cambodian Mutual Assistance Association
11.2022 - Current
Bookseller
Barnes & Noble
11.2018 - 11.2022
Middlesex Community College - Animation
Middlesex Community College
High school diploma -
Lowell High School
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