Shania Gates
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
5
5
years of professional experience
Work History
Small Business Owner
Etsy
11.2024 - Current
- Developed and implemented marketing strategies to enhance brand visibility, resulting in increased customer engagement and loyalty.
- Managed inventory effectively, ensuring optimal stock levels, which streamlined operations and reduced overhead costs.
- Created compelling product listings and optimized SEO strategies, leading to improved search rankings and increased sales.
Patient Financial Services Coordinator
Infirmary Cancer Care
01.2024 - Current
- Billing and Insurance: Ensuring accurate billing for medical services provided to patients. This includes verifying insurance coverage, submitting claims to insurance companies, and following up on unpaid claims.
- Financial Counseling: Assisting patients in understanding their medical bills, insurance coverage, and any financial assistance programs available. Providing guidance on payment plans and options for those who are unable to pay their bills in full.
- Patient Communication: Serving as a point of contact for patients regarding their financial responsibilities. Addressing inquiries about billing, insurance claims, and payment options.
- Regulatory Compliance: Adhering to healthcare regulations and standards related to billing, insurance claims, and patient financial information.
- Collaboration: Working closely with other healthcare professionals, such as medical coders, billing specialists, and patient care coordinators, to ensure accurate and timely processing of financial transactions.
- Record Keeping: Maintaining accurate records of financial transactions, patient billing information, and communications related to financial matters.
- Problem Solving: Resolving billing discrepancies, insurance claim denials, and other financial issues that may arise.
- Financial Reporting: Generating reports on billing and collections activities, as well as financial trends within the organization.
Human Resource Representative
Infirmary Health System
11.2022 - 01.2024
- Recruitment and Onboarding: Posting job openings, screening resumes, and conducting interviews. Facilitating the hiring process, including negotiating job offers and coordinating the onboarding process for new employees.
- Training and Development: Identifying training needs and organizing training sessions or workshops. Developing career development plans for employees and assisting with performance management processes.
- HR Data Management: Maintaining employee records and HR databases. Generating reports and analyzing HR metrics to support decision-making.
- Legal Compliance: Ensuring compliance with employment laws and regulations. Keeping up-to-date with changes in labor laws and advising management on HR-related legal issues.
- Strategic HR Planning: Collaborating with management to align HR initiatives with organizational goals and objectives. Forecasting workforce needs and implementing strategies for talent acquisition and retention.
Employment Specialist
Express Employment Professionals
06.2022 - 10.2022
- Client Assessment and Counseling: Conducting assessments to evaluate clients' skills, qualifications, and career goals. Providing career counseling and guidance to help clients identify suitable career paths and job opportunities.
- Job Search Assistance: Assisting clients with job search strategies, including resume writing, cover letter preparation, and interview skills. Providing tips and resources for networking and using online job boards effectively.
- Matching Clients with Job Openings: Actively sourcing and identifying job opportunities that match clients' skills and preferences. Liaising with employers to understand their hiring needs and advocating for clients as suitable candidates.
- Employer Outreach and Relationship Building: Establishing and maintaining relationships with employers, staffing agencies, and industry contacts to facilitate job placements. Promoting clients' qualifications and skills to potential employers and advocating for their candidacy.
- Follow-Up and Support: Monitoring clients' progress after placement and providing ongoing support as they adjust to their new roles. Addressing any issues or challenges that arise during the employment process and offering solutions or referrals as needed.
Front Office/Marketing Coordinator
Express Employment Professionals
08.2021 - 06.2022
- Customer Service: Greeting visitors, answering phone calls, and responding to emails or inquiries from clients, customers, or the public.
- Appointment Scheduling: Managing calendars and scheduling appointments for clients or customers with relevant staff members or resources.
- Administrative Support: Assisting with general office tasks such as filing, data entry, copying, and organizing documents.
- Facility Management: Overseeing the cleanliness, organization, and maintenance of the front office area.
- Marketing Campaigns: Assisting in the development and implementation of marketing strategies and campaigns to promote products, services, or events.
- Content Creation: Writing and editing marketing materials such as brochures, newsletters, emails, social media posts, and website content.
- Digital Marketing: Managing social media accounts, updating websites, and coordinating online advertising campaigns.
Education
Master of Business Administration - Human Resource Management
University of North Alabama
Bachelor of Arts & Sciences - Political Science
University of South Alabama
Skills
- Inventory management
- Billing accuracy
- Insurance verification
- Financial counseling
- Patient communication
- Financial reporting
- Job search assistance
- Financial administration
- Cost control and analysis
- Entrepreneurial leadership
- Advanced Excel proficiency
- Excellent people skills
Timeline
Small Business Owner
Etsy
11.2024 - Current
Patient Financial Services Coordinator
Infirmary Cancer Care
01.2024 - Current
Human Resource Representative
Infirmary Health System
11.2022 - 01.2024
Employment Specialist
Express Employment Professionals
06.2022 - 10.2022
Front Office/Marketing Coordinator
Express Employment Professionals
08.2021 - 06.2022
Master of Business Administration - Human Resource Management
University of North Alabama
Bachelor of Arts & Sciences - Political Science
University of South Alabama