Shania Hammonds
Marshville,NC
Summary
Intake Representative with 7+ years of diverse experience, excelling in roles requiring excellent communication, problem-solving, and active listening skills. Proven track record in healthcare settings, adept at maintaining medical records and conducting thorough research to support informed decision-making. Equally proficient in sales and customer service, demonstrated by success in enhancing customer experiences through personalized recommendations and effective merchandising strategies. Possesses strong analysis skills and a keen eye for detail, ensuring accuracy and completeness in all tasks.
Overview
7
7
years of professional experience
Work History
Lead Sales Key Holder
Dollar General
05.2018 - 12.2022
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted in an development of annual budgets for an store location, ensuring fiscal responsibility in all aspects of store operations.
- Effectively delegated tasks amongst employees, ensuring an balanced workload and maximizing productivity.
Claims Intake Representative
Lincoln Financial Group
03.2022 - 09.2022
- Collected premiums and issued accurate receipts.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Exceeded performance metrics by consistently achieving high levels of accuracy, timeliness, and client satisfaction ratings.
Personal Shopper
Harris Teeter
01.2022 - 03.2022
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Maintained current knowledge of evolving changes in marketplace.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Work From Home Call Agent
Dyanta Voice Service
08.2020 - 01.2021
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained contact with customers to request referrals.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Stocker
Walmart
11.2017 - 04.2018
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Interacted with guests in friendly and knowledgeable way.
Server
Logan's Roadhouse
05.2016 - 09.2017
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Inspected dishes and utensils for cleanliness.
Shift Leader
Bojangles
09.2015 - 09.2017
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
No Degree - Medical Assisting
South Piedmont Community College
Monroe, NC05.2025
High School Diploma -
Forest Hills High School
Marshville, NC06.2017
Skills
- Sales and Promotions
- POS Software
- Training and mentoring
- Product Demonstrations
- Shipment Receiving
- Mentoring and training
- File Management
- Settlement determinations
- Reporting skills
Timeline
Claims Intake Representative
Lincoln Financial Group
03.2022 - 09.2022
Personal Shopper
Harris Teeter
01.2022 - 03.2022
Work From Home Call Agent
Dyanta Voice Service
08.2020 - 01.2021
Lead Sales Key Holder
Dollar General
05.2018 - 12.2022
Stocker
Walmart
11.2017 - 04.2018
Server
Logan's Roadhouse
05.2016 - 09.2017
Shift Leader
Bojangles
09.2015 - 09.2017
No Degree - Medical Assisting
South Piedmont Community College
High School Diploma -
Forest Hills High School
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