Summary
Overview
Work History
Education
Skills
Athletic Achievements and Leadership
Volunteer Experience
Timeline
Generic

Shania Iglesias

Roosevelt,NY

Summary

Recent college graduate, former student-athlete, and team captain who thrives in fast-paced, goal-driven environments. My background in sales and hospitality taught me how to build real connections, overcome challenges, and deliver results. Basketball shaped my leadership, resilience, and commitment to team success. I’m eager to apply those strengths to an SDR role where I can grow, compete, and make an impact.

Overview

4
4
years of professional experience

Work History

Server

The Press Box
Oswego, New York
09.2021 - 05.2025
  • Delivered exceptional customer service in a high-volume, fast-paced sports bar, building rapport and ensuring guest satisfaction.
  • Accurately managed complex food and beverage orders through the POS system, maintaining efficiency and attention to detail under pressure.
  • Trained and mentored new team members on menu knowledge, service standards, and customer engagement strategies.
  • Executed opening and closing responsibilities, including dining area setup and inventory restocking, to ensure smooth operations.

Sales Representative

Macys
Garden City, New York
07.2021 - 08.2024
  • Consistently generated an average of $40,000 in sales revenue per summer by building rapport with customers and recommending tailored solutions.
  • Exceeded monthly performance goals through strategic upselling, cross-selling, and relationship-based selling techniques.
  • Delivered consultative product demonstrations and leveraged storytelling to engage customers, increasing conversion rates.
  • Proactively managed inventory and merchandising, ensuring products were well-positioned to drive customer interest and sales.

Education

Bachelor of Arts - Criminal Justice

SUNY College At Oswego
Oswego, NY
08-2025

Skills

  • Objection handling
  • Communication
  • Leadership
  • Team collaboration
  • Time management
  • Resilience
  • Self-motivation
  • Active listening
  • Competitive drive
  • Lead generation

Athletic Achievements and Leadership

Women's Basketball & Team Captain | SUNY Oswego | 2021-2025

  • Served as team captain senior year, motivating and uniting 18 teammates to achieve shared goals through collaboration and accountability.
  • Earned 3rd Team All-Conference honors (2025) and led conference in scoring (17 PPG), demonstrating drive, discipline, and performance under pressure.
  • Contributed to team operations by serving on Social Media, Health & Wellness, and Team Bonding Committees, enhancing player engagement and external visibility.
  • Organized and coordinated 10+ community service events, including youth coaching, senior support, and disability inclusion activities, strengthening community ties.

Volunteer Experience

Community Service through SUNY Oswego Basketball | Oswego, NY | 2018–2022

  • Coached youth basketball at local YMCA, teaching fundamentals to 20+ children aged 8–12.
  • Organized leaf-raking for elderly residents, serving 15+ households annually.
  • Facilitated Christmas gift drives, delivering presents to 30+ families in need.
  • Participated in inclusive bowling events, building connections with individuals with disabilities.

Timeline

Server

The Press Box
09.2021 - 05.2025

Sales Representative

Macys
07.2021 - 08.2024

Bachelor of Arts - Criminal Justice

SUNY College At Oswego

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