Shania Jones
Pittsburg,KS
Summary
Dynamic Restaurant General Manager with a proven track record in operations management and cost control. Skilled in staff training and customer engagement, consistently improving service quality and team performance to drive business success.
Overview
2027
2027
years of professional experience
Work History
Restaurant General Manager
Jimmy John's
Pittsburg, KS
05.2018 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Led staff training to enhance service quality and team performance.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented cost-control measures, enhancing profit margins without sacrificing quality.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shift Leader
Taco Bell
Pittsburg, KS
2014 - 05.2018
- Supervised team members to ensure efficient operations during peak hours
- Resolved customer complaints promptly to enhance overall satisfaction
- Monitored food preparation processes to ensure compliance with health regulations
- Assisted in maintaining cleanliness and organization of the dining area and kitchen
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Frontenac High School
Frontenac, KSSkills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Organization and prioritization
- Stable work history
- Delegating assignments and tasks
- Reliable and responsible
Timeline
Restaurant General Manager
Jimmy John's
05.2018 - Current
Shift Leader
Taco Bell
2014 - 05.2018
High School Diploma -
Frontenac High School