Shania Massiel Peralta
Pennsauken,NJ
Summary
Offering ambition, passion with working families and children. Developed strong client-focused skills. Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating a positive impact towards staff as well as families.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Aqua Tots Mount Laurel
1102 Nixon Dr, Mt Laurel Township, NJ 08054
05.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate appointment schedules, coordinating with families effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Assistant Director
Urban Promise
05.2024 - Current
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Implemented positive attitude and space throughout camp programs for the kids and staff
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Field Supervisor
Urban Promise
27 N 36th St, Camden, NJ 08105
09.2023 - 08.2024
- Monitored program activities, ensuring alignment with organizational goals and objectives.
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Collaborated with community partners to enhance resource availability and support services for participants.
- Mentored and Guided grades 1st-8th grade throughout after school and summer program
Education
High School -
Pennsauken High School
Pennsauken, NJUniversity - Psychology
Montclair University
1 Normal Ave, Montclair, NJ 07043Bachelor of Arts - Psychology
Rowan University
201 Mullica Hill Rd, Glassboro, NJ 0802805.2028
Skills
- Team collaboration
- Front office management
- Positive attitude
- Responsible
- Conflict management
- Multitasking and organization
- Telephone etiquette
- Child care experience
- School-age child care
Accomplishments
- Honor roll student throughout high school
- Dean list Montclair University 2024-2025
- National Honor Society: Tau Sigma
Languages
English
Full Professional
Spanish
Full Professional
Community Service
- Collecting clothes for people in need
- Working with kids at Urban Promise
Timeline
Front Desk Receptionist
Aqua Tots Mount Laurel
05.2025 - Current
Assistant Director
Urban Promise
05.2024 - Current
Field Supervisor
Urban Promise
09.2023 - 08.2024
High School -
Pennsauken High School
University - Psychology
Montclair University
Bachelor of Arts - Psychology
Rowan University