Shania Wender
Dana Point,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service as well as offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, collecting messages to facilitate office communication, and addressing complaints and resolving issues in timely manner. Positive and upbeat with strong relationship-building abilities. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
EBM-Papst
05.2018 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Waitress
La Galleria Und Hils
04.2015 - 07.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Arts - Liberal Studies
Saddleback College
Mission Viejo, CA05.2023
Associate of Arts - General Studies: Social And Behavioral Sciences
Saddleback College
Mission Viejo, CA05.2023
Associate of Science - Global Business
Saddleback College
Mission Viejo, CA05.2022
Associate of Science - Business Leadership
Saddleback College
Mission Viejo, CA05.2022
Skills
- Issue Handling
- Meeting Arrangements
- Meeting Scheduling
- Telephone Etiquette
- Front Desk Operations
- Team Collaboration
- Conflict Management
- Office Management
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Hospitality Service Expertise
- Guest Satisfaction
Hobby
Tennis is a hobby I wholeheartedly enjoy, particularly on Friday afternoons as it provides a much-needed release after a demanding week. It's my cherished self-care ritual, a sanctuary for maintaining my mental well-being.
Languages
German
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
EBM-Papst
05.2018 - 07.2018
Waitress
La Galleria Und Hils
04.2015 - 07.2018
Associate of Arts - Liberal Studies
Saddleback College
Associate of Arts - General Studies: Social And Behavioral Sciences
Saddleback College
Associate of Science - Global Business
Saddleback College
Associate of Science - Business Leadership
Saddleback College
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