Shania Whittle
Anderson,IN
Summary
Dedicated optician with expertise in enhancing patient satisfaction through effective communication and personalized eyewear solutions. Proven ability to streamline processes and improve organizational efficiency.
Overview
6
6
years of professional experience
Work History
Optician
Carmel Eyecare
Carmel, IN
10.2023 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained safe, clean and organized environment to increase patient comfort.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Learned new catalog of items to present current options to patients.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
- Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Fostered supportive team environment by conducting regular training sessions on latest optical technology and customer service best practices.
- Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Assisted customers in selecting eyewear based on personal style and prescription needs.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Supported promotional activities by displaying products attractively, driving sales engagement among customers.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
- Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
- Performed basic vision testing for new patients.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Patient Care Coordinator
Berkley Jensen Optical
Noblesville, IN
01.2022 - 10.2023
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Assisted patients in understanding insurance benefits and payment options for services.
- Communicated effectively with healthcare providers to ensure seamless patient care transitions.
- Maintained accurate patient records and ensured compliance with healthcare regulations.
- Resolved patient inquiries and concerns, enhancing overall satisfaction and experience.
- Collaborated with team members to develop efficient processes for patient intake procedures.
- Educated patients on eye health and available treatment options during consultations.
- Implemented feedback mechanisms to improve service delivery and patient engagement strategies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
Optician
Walmart Optical
Noblesville, IN
01.2020 - 01.2021
- Assisted customers in selecting eyewear based on personal style and prescription needs.
- Conducted vision tests to ensure accurate lens prescriptions and adjustments.
- Maintained inventory levels of eyewear products and accessories for optimal customer selection.
- Educated clients on proper eyewear care and maintenance techniques to enhance product longevity.
- Collaborated with team members to streamline optical services, improving overall customer satisfaction.
- Operated optical machinery for lens fabrication and fitting with precision and attention to detail.
- Handled customer inquiries and resolved concerns efficiently, fostering a positive shopping experience.
- Supported promotional activities by displaying products attractively, driving sales engagement among customers.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Performed basic vision testing for new patients.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Education
High School Diploma -
Rossville Middle/ High School
Rossville, IN05-2015
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Retail sales
- Optical orders
- Transaction processing
- Frame selection
- Optical equipment operation
- Billing processing
- Data verification
- Insurance approvals
- Time management
- Conducting fittings
- Active listening
- Decision-making
- Optical needs assessment
- Excellent communication
- Problem-solving
- Work order preparation
- Managing repairs
- Quickbooks
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Critical thinking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Self motivation
- Task prioritization
- Safety protocols
Timeline
Optician
Carmel Eyecare
10.2023 - Current
Patient Care Coordinator
Berkley Jensen Optical
01.2022 - 10.2023
Optician
Walmart Optical
01.2020 - 01.2021
High School Diploma -
Rossville Middle/ High School