Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Shania Wilson

Brooklyn,NY

Summary

Versatile professional with expertise in retail sales, hospitality, and administration. Proven success in driving sales and enhancing customer satisfaction. Skilled in guest relations, managing reservations, and maintaining organized environments. Strong teamwork, communication, and multitasking abilities ensure high-quality service and seamless operations.

Overview

3
3
years of professional experience

Work History

Sales Associate

Athleta
11.2022 - 07.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Front Desk Receptionist

Family Business
06.2021 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Restaurant Hostess

Outback Steakhouse
09.2021 - 11.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

Clara Barton High School
Brooklyn, NY
06.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Product sales
  • POS system operation
  • Attention to detail and organization
  • Workplace adaptability

Timeline

Sales Associate

Athleta
11.2022 - 07.2024

Restaurant Hostess

Outback Steakhouse
09.2021 - 11.2022

Front Desk Receptionist

Family Business
06.2021 - 12.2022

Clara Barton High School
Shania Wilson