SHANIAH SIMMONS
Prattville
Summary
Focused Administrative Assistant and Payroll Specialist, known for handling job tasks with poise. Highly trained in all aspects of payroll and considered dedicated team player. Exceptionally skilled in record-keeping, commission calculations, and balancing payroll. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow.
Overview
3
3
years of professional experience
Work History
Intake Coordinator
Cardinal Health
07.2025 - Current
- Coordinated intake processes for new clients and ensured accurate documentation.
- Managed scheduling medication delivery for new referral patients.
- Communicated with clients to gather necessary information and address inquiries.
Customer Service Representative
Conduent
07.2024 - 07.2025
- Monitored customer satisfaction levels through surveys and feedback forms.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
Administrative Assistant/Payroll Specialist
JPG Consulting
Millbrook
09.2022 - 06.2024
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed and maintained filing systems for confidential documents and records.
- Developed and maintained detailed payroll documentation and procedures guides.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Onboarded new employees in time reporting and payroll systems.
Education
Associate of Science - Office Administration
Central Alabama Community College
Prattville, ALHigh School Diploma -
Selma High School
Selma, ALSkills
- Data entry
- Customer service
- Appointment scheduling
- Filing systems
- Record keeping
- Multitasking capacity
- Problem solving
- Scheduling appointments
- Computer skills
- Conflict resolution
- QuickBooks
Timeline
Intake Coordinator
Cardinal Health
07.2025 - Current
Customer Service Representative
Conduent
07.2024 - 07.2025
Administrative Assistant/Payroll Specialist
JPG Consulting
09.2022 - 06.2024
Associate of Science - Office Administration
Central Alabama Community College
High School Diploma -
Selma High School