Shanice Bennett
Conroe,TX
Summary
Highly-motivated healthcare professional with a strong desire to take on new challenges in the tech industry. Adept at working effectively under pressure, with exceptional interpersonal skills and a strong work ethic. Demonstrated adaptability and quick mastery of new skills. Seeking a role that leverages pharmacy operations experience and technical skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
HEB Pharmacy
The Woodlands, TX
10.2019 - Current
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Liaised with pharmacist to measure and prepare medication doses and packaging of prescription orders
- Accurately entered prescription information into computer databases in a detailed-oriented fashion.
- Transmitted billing of prescription claims to medical insurance companies using rxREVO third party system.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Investigated and analyzed insurance processing errors to troubleshoot billing problems
- Effectively and clearly communicated with patients to ensure understanding of prescription benefits, insurance issues, and adherence to medications
Pharmacy Technician
Texas Children's Pediatrics
The Woodlands, TX
11.2021 - 01.2023
- Mixed pharmaceutical preparations according to written prescriptions.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Conducted omnicell medication replenishment orders to prevent medication shortages
- Used Epic systems to collect and identify important patient information for insurance billing purposes.
- Prepared batch IV medications using Dose edge IV preparation system
- Efficiently delivered patient medications to assigned medication area.
Pharmacy Technician
CVS Pharmacy
The Woodlands, TX
04.2017 - 10.2019
- Created new customer profiles and updated demographics, allergies and new medications using pharmacy RXconnect computer system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Replenished Pharmacy medication inventory by conducting Inventory cycle counts and submitting orders using Mckesson software.
- Prepared and processed medical insurance claim forms and records.
Customer Service Associate
Sam's Club
Conroe, TX
02.2016 - 04.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recommended and initiated product offerings to meet customer changing needs.
- Explained and recommended benefits of memberships available to increase customer retention and gain future customer clientele.
Security Specialist
Geo Group Inc
Conroe, TX
07.2007 - 02.2016
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Education
Information Security -
Western Governors University
Salt Lake City, UT04-2025
Associate of Science -
Lonestar Community College
The Woodlands, TX05.2011
High School Diploma -
Conroe High School
Conroe, TX05.2006
SERVER ACADEMY
Skills
- Pharmacy Operations
- Customer Service
- adaptability
- healthcare regulation and compliance
- Microsoft word
- Microsoft excel
- Microsoft powerpoint
- active directory
- healthcare software systems and technology
- communication
- problem solving
- omnicell
- DoseEdge preparation system
- Mckesson software
Certification
- comptia A+
- comptia net +
- comptia security+
- IV certification
- ISC2 SSCP
- Cpht
Timeline
Pharmacy Technician
Texas Children's Pediatrics
11.2021 - 01.2023
Pharmacy Technician
HEB Pharmacy
10.2019 - Current
Pharmacy Technician
CVS Pharmacy
04.2017 - 10.2019
Customer Service Associate
Sam's Club
02.2016 - 04.2017
Security Specialist
Geo Group Inc
07.2007 - 02.2016
Information Security -
Western Governors University
Associate of Science -
Lonestar Community College
High School Diploma -
Conroe High School
SERVER ACADEMY
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