Shanice Cotto
New York,NY
Summary
Dynamic Store Manager with a proven track record at CVS Pharmacy, excelling in inventory management and customer service. Expertise in resolving customer issues fosters loyalty and maximizes sales, contributing to robust store performance. Highly skilled in multitasking and organization, thriving in fast-paced environments while driving operational excellence. Proactive leadership and effective communication consistently enhance team productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Store Manager
CVS Pharmacy
New York, NY
12.2016 - Current
- Oversaw daily operations to guarantee efficient store performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Achieved sales growth and shrinkage reduction through adherence to established procedures.
Sales Associate
Macys Department Store
New York, NY
10.2015 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Business Administration - Business
Metropolitan College of New York
New York, NYSkills
- Store operations
- Customer service
- Multitasking and organization
- Problem-solving
- Inventory management
- Employee training
- Cash control
- Hiring and onboarding
- Performance monitoring and evaluations
Timeline
Store Manager
CVS Pharmacy
12.2016 - Current
Sales Associate
Macys Department Store
10.2015 - 11.2016
Associate Of Business Administration - Business
Metropolitan College of New York