Shanice Granston
Panama City Beach,FL
Summary
Dedicated agent with excellent experience in customer service Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express And Suites
11.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Desk Agent
Radisson Hotel
02.2022 - 04.2023
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Helped with guest satisfaction.
Front Desk Agent
La Quinta Inn & Suites In
06.2021 - 09.2021
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Customer Service Representative
Sutherland Global Services
10.2020 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Customs And Immigration
Caribbean Maritime University
Kingston Jamaica High School Diploma -
Black River High School
St Elizabeth Jamaica 06.2018
Skills
- Call Routing
- Customer Service
- File Management
- Data base management
Accomplishments
Employee of the Quarter twice
Timeline
Front Desk Receptionist
Holiday Inn Express And Suites
11.2022 - Current
Front Desk Agent
Radisson Hotel
02.2022 - 04.2023
Front Desk Agent
La Quinta Inn & Suites In
06.2021 - 09.2021
Customer Service Representative
Sutherland Global Services
10.2020 - 05.2021
No Degree - Customs And Immigration
Caribbean Maritime University
High School Diploma -
Black River High School
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