SHANICE HIGGINS
Lauderhill,United States
Summary
Dynamic sales associate with proven expertise at Walmart, excelling in customer service and relationship building. Recognized for enhancing customer experiences and driving sales through effective problem-solving and teamwork. Skilled in cash handling and inventory management, consistently achieving sales goals while maintaining a positive store environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Walmart
Lauderdale Lakes, FL
03.2016 - Current
- Assisted customers in product selection to enhance shopping experience
- Maintained organized merchandise displays to attract customer attention
- Processed transactions efficiently using point-of-sale systems
- Provided product information and answered customer inquiries promptly
- Learned inventory management processes to support stock replenishment
- Collaborated with team members to achieve sales goals consistently
- Handled returns and exchanges according to store policies
- Adapted quickly to changing priorities in fast-paced retail environment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Front Desk Receptionist
Plantation Inn & Suites
Plantation, FL
04.2020 - 07.2022
- Assisted customers in product selection to enhance shopping experience
- Maintained organized merchandise displays to attract customer attention
- Processed transactions efficiently using point-of-sale systems
- Provided product information and answered customer inquiries promptly
- Learned inventory management processes to support stock replenishment
- Collaborated with team members to achieve sales goals consistently
- Handled returns and exchanges according to store policies
- Adapted quickly to changing priorities in fast-paced retail environment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Massage Therapy
Flva
Tampa, FL08.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Relationship building
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Customer needs assessment
- Product sales
- Meeting deadlines
- Retail store operations
- Strategic planning
Timeline
Front Desk Receptionist
Plantation Inn & Suites
04.2020 - 07.2022
Sales Associate
Walmart
03.2016 - Current
Massage Therapy
Flva