Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Shanice Johnson

Nash,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
years of professional experience

Work History

TTEC

Customer Service Rep
11.2020 - 02.2023

Job overview

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Called customers to keep account updated.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Linda Hackerman

Caregiver
01.2020 - 11.2020

Job overview

  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with client to deliver emotional support and companionship.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.

Arkansas Nursing And Rehabilitation Center

CNA
06.2019 - 12.2019

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Heritage Plaza

CNA
10.2017 - 06.2019

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Education

Liberty Eylau High School
Texarkana, TX

High School Diploma
05.2008

University Overview

Skills

  • Customer Relations
  • Senior Leadership Support
  • Credit Card Payment Processing
  • Microsoft Excel
  • Active Listening
  • Order Fulfillment

Affiliations

Affiliations

Dirty Souf Divas

Timeline

Customer Service Rep
TTEC
11.2020 - 02.2023
Caregiver
Linda Hackerman
01.2020 - 11.2020
CNA
Arkansas Nursing And Rehabilitation Center
06.2019 - 12.2019
CNA
Heritage Plaza
10.2017 - 06.2019
Liberty Eylau High School
High School Diploma
Shanice Johnson