Shanice Mitchell
Moreno Valley,CA
Summary
Inspiring results-driven professional with extensive experience at Chrono Group Market Source. Proven track record in enhancing employee performance through effective coaching and mentoring. Skilled in inventory management and committed to delivering exceptional customer service, consistently improving team productivity and operational efficiency. Recognized for fostering a positive work culture and driving sales growth. With over 10 years of experience with customer service.
Overview
6
6
years of professional experience
Work History
Department Supervisor
Chrono Group Market Source
08.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Shift Lead Manager
Target Specialty Products Starbucks
01.2023 - 11.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Assistant Store Manager
Deckers Brands
07.2022 - 01.2023
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Shift Lead
Del Taco
08.2019 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Education
Associate Of Political Science - Business Administration
Chaffey College
Rancho Cucamonga, CASkills
- Excellent Customer service
- Workplace safety
- Problem resolution
- Time management
- Inventory management
- Performance improvement
- Policy enforcement
- Process and procedure development
- Stock management
- Employee engagement
Timeline
Department Supervisor
Chrono Group Market Source
08.2023 - Current
Shift Lead Manager
Target Specialty Products Starbucks
01.2023 - 11.2024
Assistant Store Manager
Deckers Brands
07.2022 - 01.2023
Shift Lead
Del Taco
08.2019 - 12.2022
Associate Of Political Science - Business Administration
Chaffey College
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