Shanice Pinckney
Jersey,NJ
Summary
To obtain a position with a company that supports growth and career advancement and to build relationships based on shared objectives and professional goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
06.2019 - 07.2023
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Assistant Store Manager
Chuck E Cheese's
11.2014 - 08.2018
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained and guided team members to maintain high productivity and performance metrics.
Secretary
Department Of Recreations
07.2014 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and entered data into system to update customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2016
Skills
- Database Maintenance
- Mathematical Calculation and Reasoning
- Desktops, Laptops and Mobile Devices
- Regulatory Compliance
- Goals and Performance
- Store Opening and Closing
- Corrective Actions
- Verbal and Written Communication
- POS Systems Operations
- Attention to Detail
- Leadership
- Cash Auditing
- Team-Building Exercises
- Answering Customer Questions
- Customer Service
- Time Management
Timeline
Assistant Store Manager
Extra Space Storage
06.2019 - 07.2023
Senior Assistant Store Manager
Chuck E Cheese's
11.2014 - 08.2018
Secretary
Department Of Recreations
07.2014 - 09.2014
High School Diploma -
William L Dickinson High School
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