Shanice Walker
Fort Smith,AR
Summary
Dynamic and results-driven professional with extensive experience in customer service at Flash Market. Proven ability to enhance customer satisfaction through effective communication and cash handling. Skilled in time management and order packaging, consistently achieving high-quality standards while fostering a positive team environment. Passionate about delivering excellence in every interaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Flash Market
05.2022 - 03.2025
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
Crew Trainer
McDonald's
11.2020 - 04.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
- Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.
Production Worker
Lennox International
06.2016 - 10.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Made sure that products were produced on time and are of good quality.
Packing, Shipping, and Receiving Assembler
Walmart Distribution Center
03.2016 - 04.2018
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Initiated proof of delivery documents to trace lost shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Order Picker
Amazon
08.2015 - 02.2016
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
Fast Food Cashier
Burger King
02.2015 - 07.2015
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
Education
Driver Trucker -
EACC Community College
Forrest City, AR02.2023
Diploma -
Forrest City High School
Forrest City, AR05.2015
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Order taking
- Product restocking
- Merchandise restocking
- POS system operations
- Order packaging
- Retail merchandising
Certification
CPR CERTIFICATION
Timeline
Cashier
Flash Market
05.2022 - 03.2025
Crew Trainer
McDonald's
11.2020 - 04.2024
Production Worker
Lennox International
06.2016 - 10.2020
Packing, Shipping, and Receiving Assembler
Walmart Distribution Center
03.2016 - 04.2018
Order Picker
Amazon
08.2015 - 02.2016
Fast Food Cashier
Burger King
02.2015 - 07.2015
Driver Trucker -
EACC Community College
Diploma -
Forrest City High School
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