Shanicia Smauels
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
City Creek Post Acute
06.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Certified Nursing Assistant
BBC Senior Living Care Home
07.2022 - 06.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Warehouse Associate
Amazon
11.2022 - 03.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Warehouse Associate
Rl Liquidators
02.2022 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Warehouse Associate
Amazon
09.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Front of House Team Member
Plant Power Fast Food
06.2021 - 09.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Front Desk Receptionist
Best Western Hotel
02.2021 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Warehouse Associate
Amazon
08.2020 - 02.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Assistant Manager
Burger King
01.2020 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Burger King
05.2017 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Certification - Nursing Assistance
Kash Career College
Sacramento, CA09.2022
No Degree - General Studies
Bergen Community College
Paramus, NJ01.2018
High School Diploma -
Garvey Maceo High
Jamaica06.2014
Skills
- Family Support and Assistance
- Primary Care
- Quick Problem Solver
- Restock Shelves
- Troubleshooting
- Organization and Categorization
- Google Docs
- Physical Strength and Stamina
- Microsoft Excel
- Communications Strategies
- Restaurant Operation
- Customer Service
Timeline
Certified Nursing Assistant
City Creek Post Acute
06.2023 - Current
Warehouse Associate
Amazon
11.2022 - 03.2023
Certified Nursing Assistant
BBC Senior Living Care Home
07.2022 - 06.2023
Warehouse Associate
Rl Liquidators
02.2022 - 07.2022
Warehouse Associate
Amazon
09.2021 - 01.2022
Front of House Team Member
Plant Power Fast Food
06.2021 - 09.2021
Front Desk Receptionist
Best Western Hotel
02.2021 - 05.2021
Warehouse Associate
Amazon
08.2020 - 02.2021
Assistant Manager
Burger King
01.2020 - 08.2020
Assistant Manager
Burger King
05.2017 - 12.2019
Certification - Nursing Assistance
Kash Career College
No Degree - General Studies
Bergen Community College
High School Diploma -
Garvey Maceo High
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