Shaniece Boyd
Atlanta,GA
Summary
Diligent and passionate professional with 5 years of experience in providing memorable, hospitable customer service for clients or guest. People-oriented with exceptional communication skills. Safety-minded, also skilled in working under pressure and adapting to new situations and/or challenges. Eager to contribute to a company's success and motivated to learn, grow, and excel.
Overview
4
4
years of professional experience
Work History
Hostess
Le Colonial
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Shift Leader
Flower Child
11.2023 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Hostess
Puttshack
08.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Accommodated special seating requests for guests to enhance satisfaction.
Lead Hostess
BJ's Restaurant & Brewhouse
11.2020 - 05.2023
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Education
High School Diploma -
Hazleton Area High School
Hazle Township, PA06.2017
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Time Management
Timeline
Hostess
Le Colonial
05.2024 - Current
Shift Leader
Flower Child
11.2023 - 03.2024
Hostess
Puttshack
08.2023 - 01.2024
Lead Hostess
BJ's Restaurant & Brewhouse
11.2020 - 05.2023
High School Diploma -
Hazleton Area High School
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