Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniece Boyd

Decatur ,GA

Summary

Hospitality professional with a strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.

Overview

2026
2026
years of professional experience

Work History

Hostess

Hard Rock Cafe
Atlanta
2024 - Current
  • Managed seating arrangements, optimizing table turnover and guest satisfaction.
  • Assisted with reservation management, maintaining organized booking systems.
  • Communicated wait times effectively to guests, enhancing overall dining experience.

Shift Leader

Flower Child
Atlanta, GA
03.2023 - 12.2024
  • Trained new staff on company policies, customer service techniques, and food safety protocols.
  • Coordinated shift schedules to optimize labor resources and meet business demands effectively.
  • Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Hostess

Puttshack
Atlanta, GA
09.2022 - 01.2023
  • Greeted and welcomed guests, ensuring positive first impressions.
  • Handled customer inquiries and concerns promptly, fostering a welcoming environment.
  • Answered phone calls to take orders, give information and document reservations.

Education

High School Diploma -

Hazleton Area High School
Hazleton, PA

Paralegal Studies

Georgia Piedmont Technical College
Clarkston, GA

Skills

  • Customer service
  • Effective multitasking
  • Phone etiquette
  • High volume dining

Timeline

Shift Leader

Flower Child
03.2023 - 12.2024

Hostess

Puttshack
09.2022 - 01.2023

Hostess

Hard Rock Cafe
2024 - Current

High School Diploma -

Hazleton Area High School

Paralegal Studies

Georgia Piedmont Technical College