Results-driven professional with extensive experience in operations and security, excelling in flight control coordination and emergency response. Proven track record in enhancing safety and efficiency, leveraging military expertise and multitasking skills to exceed expectations.
Overview
17
17
years of professional experience
Work History
Operations Agent
Southwest Airlines
Las Vegas, United States
10.2022 - 06.2024
Communication with all departments (Ramp, Provisioning, Customer Service, In-Flight Crew)
Assuring weight and balance of aircraft
Efficient boarding of aircraft
Coordinating with ramp, provisioning and aircraft servicing to accomplish on-time performance
Operates boarding bridge, coordinates boarding and deplaning customers
Works with gate agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
Providing excellent customer service
Security Officer
Park MGM
Las Vegas, United States
10.2018 - 07.2022
Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
Enforced company policies regarding trespassing, loitering, theft prevention, etc
Security Officer
New York New York Hotel and Casino
Las Vegas, United States
10.2012 - 03.2014
Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
Enforced company policies regarding trespassing, loitering, theft prevention, etc
Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts
Investigated incidents involving property damage or thefts within the premises
Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
Administrative Specialist
United States Marine Corps
Camp Pendleton, United States
04.2007 - 04.2011
Assisted servicemembers with travel requests (i.e
Deployment, temporary additional duty orders, permanent change of station)
Maintained Defense Travel System records of travel orders, payments and resolved Government Travel Card discrepancies
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Compute, record, and proofread data and other information, such as records or reports
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
Education
High school diploma or equivalent -
San Jacinto High School
San Jacinto, CA, United States
06.2006
Skills
Adaptability and Flexibility
Time Management
Analytical Thinking
Flight control coordination
Emergency Response
Military experience
Multitasking
Languages
English, Advanced, Advanced, Advanced
Desiredlocations
ALL, Wyoming, United States
Houston, Texas, United States
Dallas, Texas, United States
Miami, Florida, United States
New Orleans, Louisiana, United States
Seattle, Washington, United States
Availability
Permanent, Full-time, Part-time
Accomplishments
Certificate of Appreciation United States Marine Corps Camp Pendleton CA
Certificate of Appreciation United States Marine Corps Camp Pendleton CA
Certificate of Commendation United States Marine Corps Camp Pendleton CA