Summary
Overview
Work History
Education
Skills
Languages
Passions Interests
Technical Expertise
Timeline
Generic

Shaniece Pinkston

Atlanta,US

Summary

Detail-oriented and multilingual Paralegal, with over three years of robust experience in immigration and criminal defense law. Expert in drafting precise legal documents, managing complex cases from inception to resolution, and enhancing client communications through strategic, investigative problem-solving. Proficient in employing a thorough approach to research and a keen ability to interpret legal statutes and regulations, which significantly improves case strategy and efficiency. Experienced with eDiscovery platforms such as Relativity, Concordance, CaseMap, and NetDocuments, I bring a high level of technical proficiency essential for modern legal practices. Holding a Paralegal Certificate, I am eager to contribute my analytical prowess and unwavering work ethic to a dynamic legal team. Proficient in English, French, and Creole, I am dedicated to delivering superior client service and driving successful legal outcomes. With a proven track record of fostering positive client relationships and effectively managing legal projects, I am keen to apply my skills in a challenging environment to advance my career and enhance the capabilities of a forward-thinking legal team.

Overview

12
12
years of professional experience

Work History

DOCUMENT VERIFICATION AGENT

U-Haul
Atlanta, US
01.2023 - Current
  • As a Document Verification Agent, I ensured accuracy and compliance in customer documentation while delivering exceptional customer service through various communication channels.
  • Verified customer information for rental approval.
  • Managed customer interactions through inbound and outbound calls, as well as chat.
  • Claimed sessions for customers using Truck Share 24/7.
  • Communicated efficiently and courteously with customers, addressing their questions and concerns.
  • Ensured compliance with company policies to retain customer loyalty.
  • Reviewed sessions for accuracy and determined proper course of action.

NIGHT AUDITOR

Sonesta
Atlanta, US
05.2019 - Current
  • As a Night Auditor, I provided excellent customer service while handling financial reconciliation and auditing duties. My problem-solving skills and attention to detail were crucial in maintaining accurate financial records and ensuring guest satisfaction.
  • Checked in guests, answered phones, and took reservations.
  • Responded to guest complaints, requests, and emergencies.
  • Processed invoices, posted checks to vendors, and distributed employee checks.
  • Reconciled accounts and balanced the cash drawer.
  • Investigated and resolved out-of-balance accounts and kept accurate financial records and ledgers.
  • Assisted in preparing forecasts and audits.

PARALEGAL - Creole & English Interpreter

The Law Office of Kevin Jeudy
Atlanta, US
05.2020 - 03.2023
  • As a Paralegal and Interpreter, I supported the firm's criminal defense cases by drafting legal documents, interacting with clients, and managing various administrative tasks under Attorney Jones' direction. I also leveraged my language skills and attention to detail to communicate effectively with Spanish-speaking clients and assist in the preparation of immigration and criminal defense cases.
  • Answered telephone calls and took messages.
  • Interacted with clients who visited the office.
  • Drafted letters and other memoranda.
  • Drafted basic criminal defense documents.
  • Contacted judges' offices, prosecutors' offices, probation officers, other attorneys, clients, and others as it pertained to criminal defense cases.
  • Assisted in the preparation and review of case files.
  • Completed other administrative duties under Attorney Jones' direction.

CUSTOMER SERVICE REPRESENTATIVE

TTEC
Atlanta, US
12.2016 - 05.2019
  • As a remote Customer Service Representative at TTEC for nearly three years, I excelled in providing exceptional support to customers in a fast-paced environment. Key contributions included:
  • Delivering high-quality customer service through phone, email, and live chat.
  • Resolving customer issues efficiently, ensuring a high level of satisfaction and loyalty.
  • Adapting quickly to new technologies and systems to enhance service delivery.

DIETARY AIDE

Sunrise Senior Living
Roswell, US
08.2013 - 12.2016
  • As a Dietary Aide, I supported patient health and dietary needs by maintaining accurate records and ensuring timely delivery of meals. I also implemented process improvements that enhanced efficiency and patient outcomes.
  • Set up core tracking systems to trace patient intake, reducing paperwork by 58%.
  • Ensured timely return of food trays to the kitchen.
  • Oversaw the cleanliness and maintenance of the kitchen area.
  • Initiated dietary assistance services for diabetic patients, helping them achieve 70% weight loss goals.

Education

Associate Degree - Paralegal Studies

Ashworth College
Atlanta, GA
01.2024

Skills

  • Legal Research & Writing
  • Case Management
  • Document Review
  • Customer Success & Client Communication
  • Technical Support & Administration
  • Technical Tools and Platforms

Languages

Native, Full working proficiency, Full working proficiency

Passions Interests

Volunteering with a non-profit organization, assisting the homeless with meals and resources.

Technical Expertise

Comprehensive experience in legal research, drafting memoranda, and preparing legal documents for criminal defense, family-based immigration, and removal defense cases. Proven ability to synthesize complex legal information into clear, actionable formats., Skilled in managing case files from initiation to completion, collaborating with clients, and preparing for court proceedings. Effective in prioritizing tasks and meeting strict deadlines in a high-pressure environment., Experienced in meticulous document review and proficient in ensuring document verification and session accuracy. Known for thoroughness in handling sensitive information and attention to detail., Client-centric approach to managing client relationships and solving problems. Fluent in English, French, and Creole, facilitating effective communication with diverse clients and stakeholders. Recognized for excellence in client advocacy and engagement., Experience in managing databases, handling client inquiries, and resolving issues. Adept at administrative duties, including financial reconciliation, drafting letters, and maintaining accurate records. Competent in streamlining office operations to enhance efficiency., Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Zoom, Slack, and communication tools. Experienced in adapting to new technological tools and platforms to enhance productivity and collaboration. Skilled in using eDiscovery platforms such as Relativity, Concordance, and CaseMap, and document management systems including NetDocuments.

Timeline

DOCUMENT VERIFICATION AGENT

U-Haul
01.2023 - Current

PARALEGAL - Creole & English Interpreter

The Law Office of Kevin Jeudy
05.2020 - 03.2023

NIGHT AUDITOR

Sonesta
05.2019 - Current

CUSTOMER SERVICE REPRESENTATIVE

TTEC
12.2016 - 05.2019

DIETARY AIDE

Sunrise Senior Living
08.2013 - 12.2016

Associate Degree - Paralegal Studies

Ashworth College
Shaniece Pinkston