Hi, I’m
shanieka johnson
Delaware
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
years of professional experience
1
Certification
Work History
Forwood ManorWilmington, DE
Dietary Aide
06.2017 - 08.2018
Job overview
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Kohls, Delaware
Sales Associate
10.2019 - 12.2019
Job overview
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Sullivan Steak HouseWilmington, Delaware
Pantry Worker
10.2018 - 09.2019
Job overview
- Stocked and rotated food items according to expiration dates.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Pushed, pulled and transported large loads and objects.
Home Depot
Cashier
09.2020 - 09.2022
Job overview
- Conducted daily cash and credit card transactions for 50+ customers with 100% accuracy; balanced cash drawer to within 0.05% of total sales
- Led weekly meetings with key stakeholders to identify pain points in the customer experience journey;implemented a new chatbots feature that reduced wait time by 50% and increased customer satisfaction score by 15
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Macy's Fulfillment Center, Delaware
Fulfillment Associate
10.2022 - 11.2022
Job overview
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
Education
University Overview
Awarded honor roll, GPA: 3.4
Brandywine High SchoolWilmington, DE
High School Diploma
Skills
- Forklift Operation
- Excellent Communication
- Critical Thinking
- Customer Order Fulfillment
- Data Accuracy
- Shipping and Receiving
- Stocking and Replenishing
- Rewards Programs
- Money Handling
- Food Service Team Development
- Nutrition Recommendations
- Customer Complaint Resolution
Certification
- employee of the month , sulluvan steakhouse
Timeline
Fulfillment Associate
Macy's Fulfillment Center
10.2022 - 11.2022
Cashier
Home Depot
09.2020 - 09.2022
Sales Associate
Kohls
10.2019 - 12.2019
Pantry Worker
Sullivan Steak House
10.2018 - 09.2019
Dietary Aide
Forwood Manor
06.2017 - 08.2018
Brandywine High School
High School Diploma
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