Shanik Maturano Figueroa
Flordia Orthocare
Royal Palm Beach,FL
2
Languages
3
years of professional experience
Dynamic Intake Coordinator with proven expertise at Florida Orthocare in insurance verification and patient communication. Adept at enhancing office efficiency through effective appointment scheduling and a friendly, positive attitude. Recognized for meticulous attention to detail and strong organizational skills, ensuring seamless patient experiences and streamlined operations.
Work History
Intake Coordinator
4 Months- Coordinated patient intake, verifying demographics, insurance details, and referral requirements for orthopedic appointments.
- Scheduled new patient visits, follow-ups, and diagnostic services using practice management systems.
- Collected and organized medical records, imaging reports, and authorization documents for provider review.
- Communicated with patients to explain intake process, required paperwork, and appointment preparation.
- Resolved insurance and registration discrepancies by coordinating with payers, providers, and patients.
- Maintained accurate electronic health records and updated patient information for clinical and administrative teams.
- Supported front office workflow by handling calls, directing requests, and ensuring efficient patient check-in.
Front Desk Receptionist
2 Years 1 Month- Managed patient check-in and check-out, verifying demographics, insurance details, and appointment information.
- Answered multi-line phone calls, routed inquiries, and scheduled pulmonary appointments with accuracy.
- Updated electronic medical records with patient data, visit notes, and communication logs.
- Collected copays and processed payments while maintaining accurate front desk records.
- Coordinated referrals, authorizations, and patient paperwork to support smooth office workflow.
- Greeted patients professionally, resolved front desk questions, and maintained organized waiting areas.
- Communicated with clinical staff to confirm schedules, prepare charts, and prioritize patient flow.
- Monitored appointment calendars and followed office procedures to reduce scheduling errors and delays.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma
Skills
Insurance verification
Follow-up skills
Multi-line phone systems
Appointment scheduling
Scheduling appointments
Inventory management
Customer service
Multitasking and organization
Team leadership
Organizational skills
Effective communication
Adaptability and flexibility
Leadership development
Friendly
positive attitude
Attention to detail
Spanish and English fluently
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Flordia Orthocare
05.2026 - 09.2026Read More
Front Desk Receptionist
Pulmonary Specialist of the Palm Beaches
06.2023 - 07.2025Read More
Wellington High School
High School Diploma
Read More