Shanika Blanc
Jacksonville
Summary
Accomplished professional with over 5 years of experience in customer service, thriving in high-pressure environments. Demonstrated ability to handle high-volume tasks while maintaining effective communication. Proficient in documentation and Microsoft Suite, with a strong track record of resolving complex customer issues efficiently and empathetically.
Overview
13
13
years of professional experience
Work History
Theft Support Expert
Omni Interactions
Remote/short contract
09.2024 - 02.2025
- Managed inbound calls to resolve Change Healthcare identity theft issues efficiently.
- Delivered timely, empathetic support to customers impacted by identity fraud.
- Educated customers on IDX monitoring tools to improve security awareness.
- Assisted customers with enrollment in protection plans for enhanced security.
- Provided technical support for troubleshooting enrollment and account-related issues.
- Created tickets for escalation to technical and recovery teams for complex cases.
Data Support Consultant
SymphonyAI
Remote/short contract
01.2023 - 08.2024
- Trained and tested AI-driven applications both on-site and remotely to enhance performance.
- Managed independent data collection on-site, optimizing merchandising processes for efficiency.
- Reviewed data for deficiencies, implementing corrective measures to ensure accuracy.
- Collaborated with Solutions Engineering team to resolve application-related issues effectively.
- Delivered impactful product demonstrations to prospective clients, influencing purchasing decisions.
- Provided comprehensive client training, improving user adaptation and experience.
Insurance Claim Resolution Specialist
Omni Interactions
Remote/short contract
12.2021 - 02.2022
- Reviewed and adjudicated claims per processing guidelines, ensuring HIPAA and PII compliance.
- Analyzed claims to assess nature of illnesses or injuries for accurate resolution.
- Researched complex claims issues to guarantee clarity and precision in health coverage determinations.
- Utilized various systems to efficiently obtain and document claim information.
- Processed claims meeting quality and production standards, boosting member satisfaction and retention.
- Delivered comprehensive training to new employees, enhancing team knowledge and operational efficiency.
Vaccine Scheduler
Omni Interactions
04.2021 - 12.2021
- Managed high-volume call flow, averaging over 100 calls daily, for vaccine eligibility assessments.
- Coordinated vaccination scheduling to enhance appointment efficiency and protocol adherence.
- Facilitated communication between patients and pharmacy staff to streamline appointment coordination.
Patient Care Technician
St Vincent's Medical Center Riverside
Jacksonville
01.2015 - 01.2016
- Delivered patient-centered care for 8 to 11 oncology patients during and after chemotherapy.
- Acquired and documented vital signs, reporting deviations to nursing staff.
- Managed patient and family requests while prioritizing routine healthcare tasks.
- Collaborated with medical staff to address patient needs in post-surgical and hospitalized conditions.
Sales Professional/Financial Services
Citibank
Jacksonville
01.2012 - 05.2013
- Ranked in the top 15% for Net Promoter Score by enhancing service delivery and loyalty initiatives.
- Exceeded $80,000 in monthly credit card balance transfers through innovative sales techniques.
- Ensured high-priority client account satisfaction and retention in a competitive financial environment.
- Facilitated accurate reporting of fraudulent credit card activity for customers.
- Provided technical assistance with online banking applications.
Education
Bachelor of Science - Biology w/conc. in Biomedical Sciences
University of North Florida
Jacksonville, FL04-2019
Associate of Arts - General Studies
Florida State College at Jacksonville
Jacksonville, FL01.2014
Skills
- Lead generation
- Cold calling
- Data entry
- Microsoft Office proficiency
- Medical terminology
- AI application testing
- Claims processing
- Customer training
- Client relationship management
- Technical troubleshooting
Websites
Timeline
Theft Support Expert
Omni Interactions
09.2024 - 02.2025
Data Support Consultant
SymphonyAI
01.2023 - 08.2024
Insurance Claim Resolution Specialist
Omni Interactions
12.2021 - 02.2022
Vaccine Scheduler
Omni Interactions
04.2021 - 12.2021
Patient Care Technician
St Vincent's Medical Center Riverside
01.2015 - 01.2016
Sales Professional/Financial Services
Citibank
01.2012 - 05.2013
Bachelor of Science - Biology w/conc. in Biomedical Sciences
University of North Florida
Associate of Arts - General Studies
Florida State College at Jacksonville
Similar Profiles
Ania TerryAnia Terry
Technical Support Representative at Omni InteractionsTechnical Support Representative at Omni Interactions
Kelly ChooniedassKelly Chooniedass
Medical Customer Service Representative at Omni InteractionsMedical Customer Service Representative at Omni Interactions
Chantelle OravskyChantelle Oravsky
Customer Support Specialist at Omni InteractionsCustomer Support Specialist at Omni Interactions
Jabez WoodenJabez Wooden
Help Desk at Omni InteractionsHelp Desk at Omni Interactions
Derek HeidemanDerek Heideman
Golf Caddie at CaddiemasterGolf Caddie at Caddiemaster