Shanika Browne

• Oversaw operations of Clean Freakz Cleaning company.
• Specialized in comprehensive cleaning services for residential and commercial properties.
• Oversaw workforce performance and ensured alignment with company goals.
• Managed employee scheduling and payroll data entry.
• Managed promotions and sales marketing across social media, email, and other digital channels.

• Maintained accurate inventory records for small pipe materials.

• Shifted efficiently between tool room and conex operations as needed.

• Managed and tracked PPE inventory flowing out of tool room.

• Taking payments for life insurance policies, answering any questions customers have about their policies, giving quotes for customers wanting to convert their policies over
• Resolved customer inquiries and addressed service concerns effectively.
• Provided sympathetic support for clients experiencing losses.
• Maintained exceptional customer service standards.

• Provided phone support for inquiries about Medicare enrollment and membership.
• Processed and maintained sensitive personal information with confidentiality.
• Ensured clients reached the designated support teams including customer care and loyalty.
• Organized seminars for employees inquiring about training.
• Managed necessary applications efficiently.

• Conducted inventory checks and maintained accurate material counts.

• Conducted inventory of warehouse iron stock.

• Applied proper techniques for bolt maintenance, ensuring they remain operational.

• Coordinated and scheduled meetings, ensuring timely organization of tasks.

• Managed maps and blueprints for pipe department.

• Organized work packages for fitters efficiently.

• Managed distribution of pay stubs on scheduled paydays.

• Prepared pipes for fitting by grinding under the guidance of skilled pipefitters.
• Prepared pipes by cleaning, cutting, and leveling them for optimal fitment.
• Ensured timely availability of tools and equipment required for effective pipe fitting.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Coordinated and scheduled meetings to ensure seamless operations.
• Generated essential documents supporting the operations of the pipe department.
• Recorded and finalized time entries for pipe department on a scheduled basis.
• Created and distributed work packages for fitters.

• Delivered exceptional customer support for T-Mobile clients.
• Handled customer inquiries regarding bills and technical support.
• Resolved operational issues of phone devices.
• Directed customers to Asurion insurance for initiating claims.
• Facilitated web technology communication through chat to address and resolve issues.