Shanika Christie
Jacksonville,FL
Summary
Adept in Operations Management and Team Leadership, I significantly enhanced team productivity and customer satisfaction at JCPenney. By fostering strong vendor relationships and implementing strategic process improvements, I successfully managed project budgets and timelines, driving operational excellence and achieving notable cost efficiencies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Operational Manager
JCPenney
09.2001 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Photo Lab Technician
Walgreens
09.2007 - 09.2010
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
Retail Keyholder
Blockbuster Videos
04.1998 - 09.2001
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
Education
Dillard High School
Fort Lauderdale, FL06.1999
Skills
Customer Service
Operations Management
Decision-Making
Team Leadership
Employee Motivation
Inventory Management
Data Management
Staff Development
Operations Oversight
Staff Management
Goal Setting
Schedule Management
Process Improvements
Problem-Solving
Management
Health and safety compliance
Maintenance Planning
Sales Presentations
Customer Relationship Management
Timeline
Photo Lab Technician
Walgreens
09.2007 - 09.2010
Operational Manager
JCPenney
09.2001 - Current
Retail Keyholder
Blockbuster Videos
04.1998 - 09.2001
Dillard High School